Call Center Representative (Pakistani/Malayalee), Medina

Want More; Medina; On-site; SAR 67,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Full-time position

Training provided

Job summary

Want More in Medina is hiring a Call Center Representative to provide excellent customer service over the phone for our clients. You will handle incoming calls, offer accurate information, and resolve issues promptly.

The role requires fluent English and the ability to manage high call volumes. Pakistani or Malayalee nationality is preferred. Visa/work permit in Saudi Arabia is required. Training will be provided with opportunities for growth within the company.

Qualifications

• Must be fluent in English.
• Pakistani or Malayalee nationality preferred.
• Excellent communication and listening skills.
• Ability to multitask and handle high call volumes.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Provide accurate information and assistance to customers.
• Address any customer inquiries or concerns with empathy and understanding.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain detailed records of all customer interactions.
• Meet daily targets for call volume, quality, and customer satisfaction.

Skills

Fluent English

Call center experience

CRM familiarity

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Call center representative vacancy in Medina Saudi Arabia

Call Center Representative (Pakistani/Malayalee), Medina

We are currently hiring for a Call Center Representative to join our team in Medina. As a Call Center Representative, you will be responsible for providing excellent customer service over the phone to our clients. This includes answering incoming calls, responding to customer inquiries and concerns, and resolving any issues in a timely and professional manner.

Requirements

• Must be fluent in English
• Pakistani or Malayalee nationality preferred
• Excellent communication and listening skills
• Ability to multitask and handle high call volumes
• Willingness to work flexible hours, including weekends and holidays

Responsibilities

• Answer incoming calls in a timely and professional manner
• Provide accurate information and assistance to customers
• Address any customer inquiries or concerns with empathy and understanding
• Escalate complex issues to the appropriate department or supervisor
• Maintain detailed records of all customer interactions
• Meet daily targets for call volume, quality, and customer satisfaction

Qualifications

• High school diploma or equivalent
• Previous experience in a call center or customer service role preferred but not required
• Familiarity with CRM systems is a plus
• Must have own visa or valid work permit for Saudi Arabia

Benefits

• Competitive salary of 1700$
• Full-time position with opportunities for growth within the company
• Training provided to enhance your skills and knowledge in customer service