Call Center Representative

CsMena; Riyadh; On-site; SAR 36,000 - 60,000; Full time

Job summary

CsMena in Riyadh, Saudi Arabia, is seeking a Customer Service Representative for an on-site, full-time role. You will handle calls, resolve queries, and ensure customer satisfaction while delivering exceptional service across multiple industries.

Ideal candidates have at least 1 year of customer service experience, strong communication and interpersonal skills, and familiarity with CRM systems. Bachelor’s degree preferred; 24/7 shift availability is required.

Qualifications

• Customer service Representatives and Customer Support skills.
• Customer Satisfaction and Customer Experience expertise.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure; Minimum 1 year experience in Customer Service.
• Knowledge of CRM systems and call center technology.
• Fully available for all shifts (24/7).
• A bachelor degree in Business Administration or related field is preferred.

Responsibilities

• Handle incoming and outgoing calls and resolve customer queries.
• Ensure high levels of customer satisfaction with every interaction.
• Provide exceptional customer service on a daily basis.
• Maintain accurate records and follow up as needed.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Experience in customer service (1 year

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

Call center software

Job description

CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. Since 2018, we have delivered top-tier outsourcing services with a focus on exceptional call center operations. Our dedicated team undergoes rigorous training to ensure the highest quality service for our clients in various industries including E-commerce, healthcare, telecommunications, and hospitality. We offer multilingual support through different communication channels to ensure client satisfaction and loyalty.

Role Description

This is a full-time on-site role for a Customer Service Representative at CsMena in Riyadh. The Customer Service Representative will be responsible for handling incoming and outgoing calls, resolving customer queries, ensuring customer satisfaction, and providing exceptional customer service on a daily basis.

Qualifications

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Experience expertise
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressureMinimum 1 Year experience in Customer Service
• Knowledge of CRM systems and call center technology
• Fully available for all shifts (24/7)
• A bachelor degree in Business Administration or related field is preferred