Call Center Representative

ConFlip; Medina; On-site; SAR 34,000 - 41,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

ConFlip in Medina, Saudi Arabia is seeking a Call Center Representative to handle inbound and outbound calls and deliver strong customer service. The role requires good communication skills and prior customer service experience; Malayalam language is a plus but not required.

The position is full-time with a salary of 900 USD, and accommodation is provided. Visa requirements apply, and only candidates with relevant experience will be considered for this role.

Qualifications

• Experience in customer service.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office applications.
• Malayalam language is preferred but not required.

Responsibilities

• Answer incoming calls from customers and assist them with inquiries or concerns.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide excellent customer service by actively listening to customers and addressing their needs.
• Maintain accurate records of customer interactions and transactions.
• Follow communication scripts and policies to ensure consistency in service provided.
• Escalate any unresolved issues or complex inquiries to the appropriate department or supervisor.

Skills

Customer service experience

Excellent communication

Malayalam language

Tools

Microsoft Office

Job description

Call center representative vacancy in Medina Saudi Arabia

Call Center Representative

We are hiring a Call Center Representative to join our team in Medina. As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers, providing them with excellent service and support. The ideal candidate will have previous experience in customer service and possess strong communication skills. This is a full-time position with a salary of 900$. Accommodation will be provided for candidates who require it. Candidates must have their own visa. Fluency in English is not required for this position.

Responsibilities

• Answer incoming calls from customers and assist them with their inquiries or concerns
• Make outbound calls to follow up on customer inquiries or resolve any issues
• Provide excellent customer service by actively listening to customers and addressing their needs
• Maintain accurate records of customer interactions and transactions
• Follow communication scripts and policies to ensure consistency in service provided
• Escalate any unresolved issues or complex inquiries to the appropriate department or supervisor

Requirements

• Previous experience in customer service, preferably in a call center environment
• Excellent communication skills, both verbal and written
• Ability to work well under pressure, handle multiple tasks, and meet deadlines
• Strong problem-solving skills and ability to think on your feet
• Proficiency in relevant computer applications such as Microsoft Office
• Fluency in Malayalam is preferred but not required

If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this position. This is an exciting opportunity to join a growing company where your skills and contributions will be valued. We offer competitive salary, benefits, and opportunities for career growth. Please note that only candidates with experience will be considered for this role.