Business & Data Analyst - ServiceNow HRSD

TAWANTECH; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

TAWANTECH is seeking a Business & Data Analyst to support service delivery for ServiceNow HRSD implementations. You will gather requirements, document processes, validate HR data, and assist testing and reporting.

This role emphasizes hands-on ServiceNow experience and collaboration with senior consultants. Required 3–5 years in relevant areas, strong Excel skills, data quality focus, and fluency in Arabic (mandatory) with professional English proficiency.

Qualifications

• 3–5 years in business analysis, data analysis, HR operations, HRIS support, or reporting.
• Experience gathering requirements, documenting processes, and validating data.
• Practical Excel skills, data organization, validation, and presenting findings.
• Bachelor's degree in Business, HR, Information Systems, Data Science, or a related field.
• Fluent Arabic, spoken and written mandatory; professional English required.

Responsibilities

• Join discovery workshops with HR and business stakeholders to capture requirements.
• Document current- and future-state HR processes, case types, and reporting needs.
• Collect and review HR data for quality issues, missing values, duplicates, inconsistent formats.
• Prepare data mapping dictionaries and business rules with guidance from the HRSD consultant.
• Prepare user stories, process flows, acceptance criteria, and test scenarios.
• Support UAT defect follow-up and go-live readiness.

Skills

Excel

Data analysis

Requirements gathering

Stakeholder communication

English language

Education

Bachelor's degree in Business, HR, Information Systems, Data Science, or related field

Tools

Power BI

ServiceNow HRSD

Job description

TAWANTECH is looking for a Business amp Data Analyst to support business analysis and data activities on ServiceNow HRSD implementations gathering requirements documenting processes validating HR data and supporting testing and reporting This is not an ETL or data-migration-lead role and it s a great way to build hands-on ServiceNow experience alongside senior consultants

Key Responsibilities

• Join discovery workshops with HR and business stakeholders to capture requirements
• Document current- and future-state HR processes case types and reporting needs
• Collect and review HR data for quality issues missing values duplicates inconsistent formats
• Prepare data mapping dictionaries and business rules with guidance from the HRSD consultant
• Prepare user stories process flows acceptance criteria and test scenarios
• Support UAT defect follow-up and go-live readiness

3 5 years in business analysis, data analysis, HR operations, HRIS support, or reporting. Experience gathering requirements, documenting processes, and validating data. Practical Excel skills data organization, validation, and presenting findings. Basic understanding of data mapping, data quality, and testing (advanced SQL/ETL not required). Bachelor's degree in Business, HR, Information Systems, Data Science, or a related field. Fluent Arabic, spoken and written mandatory; professional English required.

Preferred Qualifications

• Exposure to ServiceNow HRSD, Employee Center, or HR Case Management.
• Experience with HRIS platforms such as SAP SuccessFactors, Oracle HCM, or Workday.
• Power BI or dashboard/reporting experience.
• ServiceNow CSA / CIS-HRSD training, or a business-analysis / data certification.