Business & Data Analyst - ServiceNow GRC & SPM

TAWANTECH; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

TAWANTECH in Saudi Arabia is seeking a data governance specialist to own or support data workstreams for ServiceNow GRC IRM and SPM implementations. You will define mappings, quality rules, and provide auditable reconciliation for loaded data, profiling sources and validating transformations.

You will collaborate with ServiceNow consultants, data engineers and business owners, develop end-user training, maintain data dictionaries and mapping lineage, and ensure readiness for migration sign-off

Qualifications

• At least 5 years of data analysis, data quality, migration, master/reference data, or data-management experience, including 2 years supporting ServiceNow.
• Strong hands-on capability in source-to-target mapping, data profiling, cleansing-rule definition, validation, reconciliation, and exception management.
• Proficiency in SQL and advanced spreadsheet analysis; ability to work with CSV, JSON, APIs, relational data, and large structured extracts.
• Understanding of ServiceNow tables, reference fields, choice/lookup data, import sets, transform concepts, sys_ids, coalesce logic, and data-load dependencies.
• Ability to produce clear mapping specifications, data-quality reports, issue logs, and migration sign-off evidence.

Responsibilities

• Own or support the business-facing data workstream for ServiceNow GRC IRM and SPM implementation.
• Profile source data and quantify completeness, validity, consistency, uniqueness, referential integrity, duplication and timeliness issues.
• Define data cleansing, standardization, de-duplication, enrichment, archival, rejection, exception and remediation rules with business owners.
• Coordinate mapping workshops for policy, authority, document control, risk, audit findings, BCM, portfolio and related data.
• Prepare validation queries, control totals, reconciliation reports, exception logs and migration sign-off evidence.
• Validate mock loads and migration cycles; support root-cause analysis, correction, retesting and readiness decisions.
• Collaborate with ServiceNow consultants, data engineers, integration teams and business owners; maintain accountability for source correction and target validation.
• Develop end user training material; conduct training sessions; provide demonstrations and handover documentation.
• Maintain mapping version control, lineage, decisions, risks and change impact.

Skills

SQL

Data profiling

Data cleansing

Data mapping

Data reconciliation

ETL concepts

ServiceNow knowledge

API/CSV/JSON

Education

Bachelor's degree in Computer Science / Information Systems / Data Science / Engineering

Tools

ServiceNow

ETL tools

SQL tooling

Power BI / BI tools

Job description

Role purpose

Own or support the business-facing data workstream for ServiceNow GRC IRM and SPM implementation The role profiles source data defines mappings and quality rules coordinates cleansing decisions validates transformed and loaded data and provides auditable reconciliation evidence Technical extraction transformation or loading development is performed only when explicitly assigned

Key responsibilities

Inventory source systems files owners entities fields reference data attachments history volumes formats and known quality issues Profile source data and quantify completeness validity consistency uniqueness referential integrity duplication and timeliness issues Develop and maintain source-to-target mapping specifications data dictionaries transformation rules lookup mappings defaulting rules and ownership records Define clear data cleansing standardization de-duplication enrichment archival rejection exception and remediation rules with business owners Coordinate mapping workshops for policy authority document control risk audit finding BCM portfolio demand project resource financial and related data as applicable Prepare validation queries sampling approaches control totals reconciliation reports exception logs and migration sign-off evidence Validate mock loads and migration cycles document defects and support root-cause analysis correction retesting and readiness decisions Support attachment and historical-data assessment privacy security classification retention requirements and access constraints Collaborate with ServiceNow consultants data engineers integration teams and business owners while maintaining clear accountability for source correction and target validation Develop the end user training material and conduct end user training sessions before or after going live Provide demonstrations knowledge transfer administrator guidance and functional handover documentation Maintain mapping version control lineage decisions assumptions risks and change impacts

Mandatory experience and knowledge

At least 5 years of data analysis, data quality, migration, master/reference data, or data-management experience, including at least 2 years supporting ServiceNow implementations. Previous ServiceNow data mapping or migration experience in at least one proposal-scope domain: Policy, Compliance, Risk, Audit, BCM, SPM, Demand, Portfolio, Project, or a closely related capability. Strong hands‑on capability in source-to-target mapping, data profiling, cleansing-rule definition, validation, reconciliation, and exception management. Proficiency in SQL and advanced spreadsheet analysis; ability to work with CSV, JSON, APIs, relational data, and large structured extracts. Understanding of ServiceNow tables, reference fields, choice/lookup data, import sets, transform concepts, sys_ids, coalesce logic, and data-load dependencies. Ability to produce clear mapping specifications, data-quality reports, issue logs, and migration sign-off evidence.

Preferred experience

Experience with ServiceNow import sets, transform maps, IntegrationHub, or ETL tools, while recognizing that development may sit with a separate technical team. Experience with high-volume historical records, attachments, multilingual data, regulatory content, or complex reference-data mappings. Knowledge of data governance, metadata, lineage, privacy, retention, and data-quality controls. Experience using Power Query, Python, data-quality tools, BI tools, or reconciliation automation. Arabic language proficiency (spoken and written) is strongly preferred; professional English is required.

Academic and professional certifications Required:

Bachelor s degree in Computer Science, Information Systems, Data Science, Engineering, Statistics, Mathematics, Business Analytics, or a related discipline. Required: Recognized data qualification or certification appropriate to the role, such as DAMA CDMP, DCAM, Microsoft data certification, Informatica certification, or equivalent. Strongly preferred: ServiceNow Certified System Administrator (CSA). Preferred: ServiceNow implementation certification or training relevant to GRC/IRM, SPM, IntegrationHub, or platform data management. Preferred: SQL, data-quality, ETL, BI, or cloud-data certification supported by practical experience.

Core competencies

Data profiling and quality analysis Source-to-target mapping Cleansing and validation rule design SQL and reconciliation Metadata, lineage, and documentation Cross-team issue resolution