Bilingual Customer Support Specialist - Riyadh (On-site)

Apexops; Riyadh; Vor Ort; SAR 78.000 - 106.000; Vollzeit

Benefits dieser Stelle

Health insurance

GOSI registration

Zusammenfassung

Apex Operations Company is hiring for ARK47 Studio in Riyadh. The role supports users via chat and email in Arabic and English, guides new users through setup, logs issues for the product team, and keeps help content current.

This is a full-time, on-site position in Riyadh with Saudi Labour Law compliance. The salary range is SAR 7,000–9,500 per month, including allowances, with health insurance and GOSI as required.

Qualifikationen

• Minimum qualification: a bachelor’s degree, or equivalent work experience.
• 1+ year in customer support or customer service.
• Arabic and English, spoken and written.
• Patient and organised, and comfortable using apps on a phone and a laptop.

Aufgaben

• Answer users’ questions about ARK47 Studio by chat and email, in Arabic and English.
• Guide new users through their first steps in the app, from sign-up to their first system.
• Log each issue with clear steps, and pass product problems to the product team.
• Keep the help answers up to date with the product team.
• Report every week: questions received, time to reply and open issues.

Kenntnisse

Customer support

Communication

Arabic

English

Organized

Tech-savvy

Ausbildung

Bachelor’s degree or equivalent

Jobbeschreibung

Apex Operations Company is hiring for ARK47 Studio in Riyadh. The role supports users via chat and email in Arabic and English, guides new users through setup, logs issues for the product team, and keeps help content current.

This is a full-time, on-site position in Riyadh with Saudi Labour Law compliance. The salary range is SAR 7,000–9,500 per month, including allowances, with health insurance and GOSI as required.