Riyadh Onsite Customer Success Manager (Arabic/English)

Apexops; Riyadh; On-site; SAR 156,000 - 201,000; Full time

Benefits offered by this job

Health insurance

GOSI registration

Job summary

ARK47 Studio is hiring in Riyadh for a Customer Success professional. You will onboard customers to ARK47 Studio, help them complete their first system, and conduct monthly check-ins with bilingual Arabic/English support. You’ll respond to reviews and support messages, and coordinate with the product team for issues.

Create bilingual help guides and track usage and payments weekly. The role is full-time on-site in Riyadh with Saudi Labour Law-compliant terms; relocation is welcome.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Based in Riyadh or willing to relocate to Riyadh.
• 2+ years in customer success, account management or customer support, ideally software.
• Arabic and English, spoken and written; clear writing.
• Patient and organised, comfortable explaining apps on a phone and a laptop.

Responsibilities

• Onboard new customers in ARK47 Studio and help them finish their first system.
• Run check-ins during each customer’s first month, and answer how-to questions in Arabic and English.
• Reply to App Store and Google Play reviews and to support messages, and pass product issues to the product team with clear steps.
• Write and update short help guides, in Arabic and English, for common tasks in the app.
• Track each account’s usage, credit purchases and open issues, and report every week.

Skills

Customer success

Account management

Customer support

Bilingual AR/EN

Education

Bachelor's degree

Job description

ARK47 Studio is hiring in Riyadh for a Customer Success professional. You will onboard customers to ARK47 Studio, help them complete their first system, and conduct monthly check-ins with bilingual Arabic/English support. You’ll respond to reviews and support messages, and coordinate with the product team for issues.

Create bilingual help guides and track usage and payments weekly. The role is full-time on-site in Riyadh with Saudi Labour Law-compliant terms; relocation is welcome.