Call Center Operations Leader

Concentrix Corporation; Riyadh; On-site; SAR 50,000 - 70,000; Full time

Job summary

Concentrix Corporation is seeking a skilled supervisor for our call center in the Riyadh Region of Saudi Arabia. You will oversee daily operations, manage team performance, and ensure service quality meets contractual agreements.

Ideal candidates will have an associate’s degree and relevant experience, with strong communication skills and the ability to handle pressure effectively. This role offers opportunities for career growth and development within the organization.

Qualifications

• Two to four years of relevant experience in a supervisory role preferred.
• Ability to lead team in meeting performance expectations.
• Willingness to work a flexible schedule.

Responsibilities

• Supervise day‑to‑day activities of call center associates.
• Coach team members on performance metrics weekly.
• Ensure compliance with Key Performance Indicators (KPIs).

Skills

Team coaching

Communication skills

Multitasking

Pressure handling

Education

Associate’s degree in related field

Job description

Concentrix Corporation is seeking a skilled supervisor for our call center in the Riyadh Region of Saudi Arabia. You will oversee daily operations, manage team performance, and ensure service quality meets contractual agreements.

Ideal candidates will have an associate’s degree and relevant experience, with strong communication skills and the ability to handle pressure effectively. This role offers opportunities for career growth and development within the organization.