Contact Center Lead - Flexible Hours & Impactful Service

webook.com; Riyadh; On-site; SAR 100,000 - 170,000; Full time

Job summary

A leading event ticketing platform in Riyadh is seeking a Contact Center Supervisor to oversee day-to-day operations. The successful candidate will lead and mentor a team, resolve escalated customer issues, and ensure exceptional service delivery. A Bachelor's degree and 3–5 years of experience in a contact center are required. Strong leadership skills, excellent communication in English and Arabic, and adaptability in a fast-paced environment are key. This role offers the opportunity to make an impact in a vibrant industry.

Qualifications

• 3–5 years of experience in a contact center, including at least 1 year in a supervisory or team lead role.
• Strong leadership and coaching skills.
• High adaptability to fast-paced, dynamic environments.

Responsibilities

• Supervise and manage day-to-day operations of the contact center team.
• Lead, mentor, train, and coach a team of agents.
• Handle escalated customer complaints and complex inquiries.
• Monitor team performance and quality standards.
• Analyze data reports on team performance and customer interactions.

Skills

Leadership

Communication skills (English and Arabic)

Problem-solving

Adaptability

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

A leading event ticketing platform in Riyadh is seeking a Contact Center Supervisor to oversee day-to-day operations. The successful candidate will lead and mentor a team, resolve escalated customer issues, and ensure exceptional service delivery. A Bachelor's degree and 3–5 years of experience in a contact center are required. Strong leadership skills, excellent communication in English and Arabic, and adaptability in a fast-paced environment are key. This role offers the opportunity to make an impact in a vibrant industry.