Bilingual Client Service Coordinator — Hybrid, Part-Time

Rentokil Initial; Al Khobar; Hybrid; SAR 34,000 - 55,000; Part time

Job summary

Rentokil Boecker Saudi Arabia is seeking a Client Service Coordinator to handle inquiries via telephone, website, live chat, WhatsApp, and email, ensuring timely follow-up and exceptional customer experience.

The role is Saudi national only, with a hybrid work model (office and remote) and 4 hours per day, 6 days per week split shifts. Candidates should have strong Arabic and English language skills, excellent communication, and multitasking ability.

Qualifications

• Saudi Nationals only.
• Fluent in Arabic and English (spoken and written).
• Strong communication and customer service skills.
• Good computer skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• University students, fresh graduates, or candidates seeking a flexible part-time opportunity are encouraged to apply.

Responsibilities

• Receive and manage customer inquiries across all communication channels.
• Log all customer inquiries and prospects into the ICABS system.
• Allocate prospects to the assigned Sales Consultant in each branch.
• Notify the assigned consultant immediately via email and WhatsApp.
• Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.
• Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).
• Maintain accurate records and ensure excellent customer service at all times.

Skills

Arabic

English

Customer service

Communication

Computer skills

Tools

ICABS system

Job description

Rentokil Boecker Saudi Arabia is seeking a Client Service Coordinator to handle inquiries via telephone, website, live chat, WhatsApp, and email, ensuring timely follow-up and exceptional customer experience.

The role is Saudi national only, with a hybrid work model (office and remote) and 4 hours per day, 6 days per week split shifts. Candidates should have strong Arabic and English language skills, excellent communication, and multitasking ability.