Bellman Captain: Lead Guest Arrival & Luggage

Radisson Hotel Group; Riyadh; Sur place; SAR 67 000 - 100 000; Plein temps

Résumé du poste

Mansard Riyadh, A Radisson Collection Hotel & Residences, is seeking a Bellman Captain to supervise the bell team and deliver exceptional guest service from arrival to departure. You will coordinate luggage handling, guest assistance, transportation requests and bell desk operations while upholding the highest hospitality standards.

Ideal candidates will have hospitality or customer service experience, fluent English, strong communication skills, and the ability to lift heavy luggage.

Qualifications

• Previous hospitality or customer service experience is an advantage.
• Fluent in English with good verbal communication skills.
• Strong communication and interpersonal skills.
• Ability to safely lift, carry, and transport heavy luggage.
• Professional appearance and positive attitude.
• Basic knowledge of local attractions and transportation services.
• Ability to work flexible schedules, including weekends and public holidays.

Responsabilités

• Supervise and coordinate the daily activities of Bellmen and Doormen.
• Welcome guests upon arrival and ensure a smooth check-in experience.
• Oversee luggage handling, storage, delivery, and retrieval in a safe and efficient manner.
• Assist guests with transportation arrangements, valet services, and local information.
• Ensure prompt response to guest requests and inquiries.
• Maintain accurate records of luggage storage and guest deliveries.
• Train, coach, and evaluate bell staff to ensure service standards are met.
• Monitor staff schedules, attendance, and performance.
• Coordinate with Front Office, Concierge, Housekeeping, and Security departments.
• Handle guest complaints professionally and with tact.
• Ensure cleanliness and organization of the bell desk, lobby, and luggage storage areas.
• Follow hotel policies, safety procedures, and service standards.

Connaissances

Fluent English

Communication

Interpersonal skills

Luggage handling safety

Professional appearance

Flexible schedules

Description du poste

Mansard Riyadh, A Radisson Collection Hotel & Residences, is seeking a Bellman Captain to supervise the bell team and deliver exceptional guest service from arrival to departure. You will coordinate luggage handling, guest assistance, transportation requests and bell desk operations while upholding the highest hospitality standards.

Ideal candidates will have hospitality or customer service experience, fluent English, strong communication skills, and the ability to lift heavy luggage.