Arabic-Speaking CSM — Remote GCC, Growth & Renewals

WebEngage; Riyadh; Remote; SAR 120,000 - 180,000; Full time

Job summary

WebEngage is seeking a Customer Success Manager (Arabic Speaker) to own renewals and upsell with GCC-based accounts, driving cross-sell opportunities and client success. You will lead engagement programs, train clients in Arabic and English, and deliver value across a diverse SaaS stack.

Based in the GCC with remote-first flexibility, you will conduct regular reviews, meetings, and on-site visits as needed to ensure high retention and measurable business impact for brands across e-commerce,

Qualifications

• 3+ years in B2B SaaS Customer Success or Account Management.
• Experience owning renewals and upsell with measurable retention/expansion.
• Comfortable working with Arabic-speaking clients and bilingual communication.

Responsibilities

• Own renewals and drive upsell opportunities across GCC accounts.
• Build and maintain strong customer relationships with regular calls and on-site visits.
• Lead Arabic and English training for customer teams and deliver QBRs/reports.

Skills

Arabic fluency

English fluency

B2B SaaS

Upsell & renewals

AI tools usage

Travel for GCC

Education

Bachelor’s in IT/CS or related

Tools

MoEngage

CleverTap

Braze

Bloomreach

Salesforce Marketing Cloud

Marketo

Job description

WebEngage is seeking a Customer Success Manager (Arabic Speaker) to own renewals and upsell with GCC-based accounts, driving cross-sell opportunities and client success. You will lead engagement programs, train clients in Arabic and English, and deliver value across a diverse SaaS stack.

Based in the GCC with remote-first flexibility, you will conduct regular reviews, meetings, and on-site visits as needed to ensure high retention and measurable business impact for brands across e-commerce,