Renewals Team Lead - Drive Retention & ARR Growth

Foodics; Medina; Presencial; SAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses

Shares potential

Learning stipend

Descripción de la vacante

Foodics is seeking a Renewal Team Lead to manage on-site Renewal Specialists in Medina. You will drive retention, churn reduction, and ARR targets while coordinating with the Renewals Manager and acting as the on-site point of contact.

The role requires 3–5 years in Customer Success or Renewals, with experience leading a team, and strong Arabic communication with English reporting. SaaS knowledge and CRM proficiency are expected.

Formación

• 3–5 years of experience in Customer Success, Account Management, or Renewals.
• At least 1 year of leading, coaching, or mentoring a team.
• Experience with SaaS or subscription-based products.
• Proven track record of meeting retention, churn, or ARR targets.
• Strong communication skills (Arabic required; good English for reporting).
• Data literacy: dashboards, KPIs, and simple reports.

Responsabilidades

• Lead, coach, and support a team of Renewal Specialists on site.
• Plan daily and weekly work: portfolio coverage, call plans, and follow-ups.
• Run daily stand-ups and monthly 1:1s; ensure renewal processes and quality standards.
• Own team targets for renewal rate, churn, and ARR retention; provide feedback.
• Escalate at-risk customers and join high-value calls when needed.
• Prepare weekly and monthly reports on team results and churn reasons.

Conocimientos

Customer Success

Account Management

Renewals

SaaS Experience

Retention Targets

Arabic (spoken)

English Reporting

Data Dashboards

Herramientas

Salesforce

Zendesk

Descripción del empleo

Foodics is seeking a Renewal Team Lead to manage on-site Renewal Specialists in Medina. You will drive retention, churn reduction, and ARR targets while coordinating with the Renewals Manager and acting as the on-site point of contact.

The role requires 3–5 years in Customer Success or Renewals, with experience leading a team, and strong Arabic communication with English reporting. SaaS knowledge and CRM proficiency are expected.