Application Support

Tasheel Information Technology; Riyadh; On-site; SAR 100,000 - 156,000; Full time

Job summary

Tasheel Information Technology is seeking an Application Support specialist to deliver enterprise-level assistance. The primary work location is Qassim Region, with onboarding and training in Riyadh.

The role involves receiving bug reports, performing installations and troubleshooting, and guiding clients to resolution. You will document issues, log activities, and maintain strong client relations throughout the process.

Qualifications

• Bachelor's degree in Computer Science is required.
• Knowledge of IIS, RDBMS, and networking tools is required.

Responsibilities

• Receive bug reports after software installation.
• Perform installation, troubleshooting, and demonstrations for on-site users.
• Research and identify solutions to software and hardware issues.
• Ask customers targeted questions to understand the root cause.
• Track issues through to resolution within agreed time limits.
• Explain steps to clients via phone, email, or chat until issues are resolved.
• Escalate unresolved issues to internal teams (e.g., software developers).
• Provide prompt and accurate feedback to customers.
• Refer to internal databases or external resources for accurate solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge as notes and manuals.
• Maintain jovial relationships with clients.

Education

Bachelor in Computer Science

Tools

Internet Information Services (IIS)

RDBMS

Networking tools

Job description

We are looking for a Application Support to provide enterprise-level assistance to our customers to take care following.

The main work location will be in Qassim Region. However, the initial onboarding and training period will take place in Riyadh. Candidates from Qassim Region are preferred.

Key Responsibilities:

• Responsible for receiving bug reports found after the software is installed.
• Performs a variety of technical support functions such as program installation, troubleshooting and demonstrations for on-site users.
• Research and identify solutions to software and hardware issues.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email, or chat, until they have solved a technical issue.
• Properly escape unresolved issues to appropriate internal teams (e.g., software developers)
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients.

Qualifications & Education

• Bachelor Computer Science only .
• Knowledge of Internet Information Services – RDBMS and Networking tools