Application Support

Confidential; Riyadh; Presencial; SAR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Confidential in Riyadh is seeking an Application Support professional to join its technology team. The role suits fresh graduates and early-career professionals with knowledge of application development, troubleshooting, and technical support.

The ideal candidate will solve issues, analyze logs, perform RCA, and coordinate with developers, IT, and external vendors to maintain service levels in a 24/7 environment.

Formación

• 0–2 years in Application Development or Application Support.
• Experience in L2 Application Support is a plus.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to communicate effectively and prepare technical documentation.
• Willingness to work in a 24/7 support environment.
• Foundational knowledge of SQL, Windows, Linux, and log analysis.

Responsabilidades

• Provide application support and troubleshoot technical issues reported by users.
• Investigate application incidents, perform Root Cause Analysis (RCA), and coordinate issue resolution.
• Monitor applications, analyze system logs, and identify potential problems.
• Work closely with developers, infrastructure teams, vendors, and internal stakeholders.
• Support incident management processes and maintain proper documentation.
• Assist with application performance monitoring and continuous improvement activities.

Conocimientos

Troubleshooting

Root Cause Analysis

Analytical thinking

Documentation

SQL

Windows

Linux

ITIL

Communication

Team coordination

Educación

Bachelor’s degree in CS/IT/SE or related field

Herramientas

Ticketing systems

Monitoring tools

Log analysis

Descripción del empleo

A company in Riyadh is seeking an Application Support professional to join its technology team. This role is suitable for fresh graduates and early-career professionals who have knowledge of application development, troubleshooting, and technical support.

The ideal candidate should have strong problem-solving abilities, basic database knowledge, and the ability to investigate application issues, identify root causes, and coordinate solutions with different technical teams. The position requires flexibility to work in a 24/9 support environment and collaborate with internal teams and external vendors.

Key Responsibilities:

• Provide application support and troubleshoot technical issues reported by users.
• Investigate application incidents, perform Root Cause Analysis (RCA), and coordinate issue resolution.
• Monitor applications, analyze system logs, and identify potential problems.
• Work closely with developers, infrastructure teams, vendors, and internal stakeholders.
• Support incident management processes and maintain proper documentation.
• Assist with application performance monitoring and continuous improvement activities.

Requirements:

• 0–2 years of experience in Application Development or Application Support.
• Experience in L2 Application Support will be considered an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to communicate effectively and prepare technical documentation.
• Willingness to work in a 24/7 support environment.
• Strong knowledge of:
• Basic database concepts, SQL query analysis, and troubleshooting.
• Windows and Linux operating systems.
• Log analysis and application monitoring.
• Ticketing systems, incident management, and ITIL practices. Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field