Senior IT Application Support Specialist – Proactive & SLA‑Driven

neoleap; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

neoleap in Riyadh is seeking an IT Application Support Expert to provide advanced support for business applications, ensure operational excellence, and resolve complex issues efficiently.

The role involves leading knowledge-sharing sessions for junior staff, drafting SLA agreements for application services, proactively monitoring for vulnerabilities, and collaborating with developers on bug fixes and updates.

This is a full-time role based in Riyadh.

Responsibilities

• Conduct knowledge-sharing sessions for junior support staff.
• Develop SLA agreements for application-related services.
• Proactively monitor applications for potential vulnerabilities.
• Collaborate with developers on bug fixes and updates.

Job description

neoleap in Riyadh is seeking an IT Application Support Expert to provide advanced support for business applications, ensure operational excellence, and resolve complex issues efficiently.

The role involves leading knowledge-sharing sessions for junior staff, drafting SLA agreements for application services, proactively monitoring for vulnerabilities, and collaborating with developers on bug fixes and updates.

This is a full-time role based in Riyadh.