Application Support Engineer

Systems Arabia; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Systems Arabia is seeking a proactive Application Support Engineer with 2+ years of experience to provide L1/L2 support for enterprise applications in a fast-paced Riyadh IT environment. You will diagnose incidents, troubleshoot SQL, API integration issues, and help keep business-critical systems reliable.

The role requires collaborating with development, infrastructure, and database teams, supporting deployments, and documenting procedures to continuously improve support efficiency and

Qualifications

• 2+ years of experience in Application Support or a similar technical support role.
• Experience providing L1/L2 support for enterprise applications.
• Strong SQL skills to troubleshoot database-related issues.
• Experience working with APIs and diagnosing integration issues.
• Familiarity with application monitoring and logging tools.
• Development background with knowledge of deployments and release processes.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration across technical teams.
• ITIL-based support experience is a plus.

Responsibilities

• Provide L1/L2 support for enterprise applications by diagnosing incidents and service requests.
• Troubleshoot issues related to applications, databases, and APIs using SQL queries and monitoring tools.
• Monitor application health, investigate performance issues, and ensure high availability.
• Manage incidents and service requests while meeting SLAs.
• Collaborate with development, infrastructure, and database teams to resolve complex issues.
• Support application deployments, releases, and production changes.
• Analyze logs and metrics to identify root causes and preventive actions.
• Document incidents, resolutions, and procedures to improve support efficiency.
• Participate in continuous improvement initiatives for reliability and performance.

Skills

L1/L2 support

SQL

APIs

Monitoring tools

Troubleshooting

Development background

Deployments & releases

Analytical skills

Communication

ITIL experience

Education

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field

Job description

Position Overview

We are seeking a proactive and technically skilled Application Support Engineer to join our team. The ideal candidate will have 2+ years of experience providing L1/L2 support for enterprise applications, ensuring the stability, performance, and availability of business-critical systems. This role requires strong troubleshooting capabilities across applications, databases, and APIs, along with a development background to support deployments, performance optimization, and continuous application improvement.

Responsibilities

• Provide L1/L2 support for enterprise applications by diagnosing and resolving incidents and service requests.
• Troubleshoot application, database, and API-related issues using SQL queries and monitoring tools.
• Monitor application health, investigate performance issues, and ensure high system availability.
• Manage incidents and service requests while ensuring compliance with defined SLAs.
• Collaborate with development, infrastructure, and database teams to resolve complex technical issues.
• Support application deployments, releases, and production changes.
• Analyze application logs and system metrics to identify root causes and recommend preventive measures.
• Document incidents, resolutions, and technical procedures to improve support efficiency.
• Participate in continuous improvement initiatives to enhance application reliability and performance.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 2+ years of experience in Application Support or a similar technical support role.
• Experience providing L1/L2 support for enterprise applications.
• Strong SQL skills with the ability to troubleshoot database-related issues.
• Experience working with APIs and diagnosing integration issues.
• Familiarity with application monitoring and logging tools.Development background with knowledge of application deployments and release processes.
• Strong analytical and problem-solving skills.
• Excellent communication skills and the ability to work collaboratively across technical teams.
• Experience working in ITIL-based support environments is a plus.
• Saudi Nationals are encouraged to apply.