Administrator, Patient Access

AMAD Hospital; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

AMAD Hospital is seeking a Patient Access Officer to join the Admissions team in Riyadh. The role focuses on high-quality administrative, reception, and clerical tasks, utilizing the Hospital Information System to complete bookings and registrations.

The successful candidate will greet patients, collect accurate data, pre-register for Day Care admissions, schedule follow-ups, and coordinate with clinical staff to ensure smooth patient flow within the department.

Qualifications

• Must speak and write Arabic.
• Minimum 1 year experience in hospital admissions/registration.
• Experience in hospital admissions and registration department or similar health care setting.

Responsibilities

• Greet patients, relatives, staff and visitors with professional customer care.
• Register patients in HIS by entering demographic and clinical data.
• Pre-register patients for elective Day Care Admissions; verify OR booking list.
• Schedule appointments for new patients and follow-up visits in HIS.
• Update patient movement and complete discharge processes in HIS.
• Organize clinic appointment lists and maximize physicians’ clinic time.
• Collaborate with interdisciplinary teams and promote services to patients and referrers.

Skills

Customer service

Data entry

Arabic language

Tools

HIS (Hospital Information System)

Job description

As a crucial member of the Admissions team and the first point of contact for patients and relatives, the Patient Access Officer is responsible for providing high quality administrative, reception and clerical services supporting the mission, values and philosophy of the Hospital. The role involves working with Computerized Hospital Information system(s) to complete booking and registration.

Key responsibilities of the role:

• Collaborates with all levels of interdisciplinary teams, executive officers and other stakeholders in the development, implementation, and evaluation of programs and services. To market, promote and profile the service to patients, referrers and the general public and to undertake business development activities.
• Greet patients, relatives, staff and visitors in a professional and courteous manner. Communicate with patients and relatives in person and by phone with excellent standards of customer care; confirm appointment information, answer telephones and respond to inquiries directly where appropriate or forward to supervisor, manager or clinical team as required.
• Promote harmonious relations with medical, nursing, allied health and other administrative professionals on a daily basis. Identify patient, collect accurate registration and admission information from patient or family member.
• Register patients in computerized Hospital Information System (HIS) by entering demographic and other clinical data as outlined in departmental policies and procedure.
• Generate patient wristband, labels & forms from the computerized Hospital Information System, affix wristband to patient and distribute labels and forms to the patient care areas. Update patient movement, and complete discharge process in HIS.
• Main Admissions: Pre-Register patients for elective Day Care Admissions in the computerized HIS. One day prior to admission, confirm OR Booking List with Scheduled Admission list.
• Investigate and resolve any discrepancies. Outpatient clinics: Schedule appointments for new patients and make inpatient and clinic follow-up appointments in the computerized HIS according to the clinic standards e.g. correct appointment type, duration and resource code.
• Reschedule, modify and cancel appointment in the system while adhering to clinical team requirements.
• Organize clinic appointment lists ensuring that physicians’ clinic time is maximized on a daily basis.
• Performs other applicable tasks and duties assigned within the realm of his/her knowledge, skills and abilities.

Education:

Specialist Certifications:

Must be spoken and written Arabic.

Experience Required:

Mimum 1 year experience. Previous experience in a hospital admissions and registration department or similar health care setting.