Patient Relation Coordinator

Dallah Health; Saudi Arabia; On-site; SAR 67,000 - 100,000; Full time

Job summary

Dallah Hospital is seeking an attentive outpatient administrator to manage patient registration, file creation, and data entry for insurance and medical records. The role requires precise data handling, coordination with insurance providers, and adherence to hospital policies.

The successful candidate will update patient records, process approvals, print invoices, and ensure compliant service language in all interactions. This is an on-site position in Saudi Arabia.

Responsibilities

• Register patients with or without appointments, placing them on waiting list when needed.
• Open new patient files and update patient information accurately.
• Add or update patient insurance in HMIS and hospital system.
• Verify insurance data with the Council of Cooperative Health Insurance and insurance company websites.
• Enter and renew patient medical reports and consultations as required.
• Verify and extend patient consent with insurance providers and approvals.
• Print and issue invoices, determining payment method (cash or insurance).
• Record daily revenue and submit to supervisor; ensure standard service language is used.

Job description

Description

• 1 Register patients who have prior appointments and if they do not have an appointment register patients from the waiting list
• 1 Register the patients who have appointment if the patient did not have appointment will register them as waiting list
• 2 Registering patients referred from outside Dallah Hospital and verifying the data required in the referral letter
• 2 Register the referral patients who came from out Dallah hospital and check the information required of referral form
• 3 Open a file for new patients correctly
• 3 Open file for the new patient in correctly
• 4 Adding and updating insurance in the hospital system
• 4 Adding and updating the insurance in HMIS
• 5 Check the patient s insurance with the Council of Cooperative Health Insurance using the ID number or residence number and then check the patient s eligibility for treatment from the insurance companies websites in order to be able to receive treatment at Dallah Hospital
• 5 Check the insurance of the patient in Council of Health Insurance by Hafiza or IQAMA number and then check the eligibility in the Website of the insurance company to get treatment in Dallah Hospital
• 6 Enter the patient s medical report and renew the report if necessary
• 6 Enter the medical consultation for the patient and renew the consultation if it s necessary
• 7 Verify update and extend patient consent from insurance company websites
• 7 Checking and updating and extending the approval of the patient in the Website of the insurance company
• 8 Ensure that approvals below the minimum insurance coverage are entered into the hospital system
• 8 Checking the approvals which is the below limit of the insurance coverage and interring in HMIS
• 9 Issuing and printing invoices for services for the patient and choosing the correct payment method whether it is the patient with cash payment or medical insurance
• 9 insuring the invoice of the services and print it for the patient and choosing correct way for payment even though if it s cash or insurance patient
• 10 Introducing services for cash-paying patients
• 10 Enter the services for the cash patient
• 11 Booking inquiring about appointments and printing the appointment
• 11 Booking and querying for appointment and print the appointment
• 12 Printing medical test results
• 12 Printing the medical lab or x ray result
• 13 Inquiry about the file number updating patient data
• 13 Querying about file number updating the information
• 14 Implementing procedures and following policies to achieve the hospital s goals in striving to achieve standards of care and quality and improve performance
• 14 Implements appropriate policies and procedures to achieve the Hospital s goals and objectives in pursuit of standards of Care Quality Performance Improvement
• 15 Performs any other duties within his area of competence in accordance with the instructions of his direct supervisor and the outpatient clinic manager
• 15 Performs any other duties within the range of his her competence as directed by the Outpatient supervisor and Manger
• 16 Print the daily revenue form and hand it to the direct supervisor
• 16 Printing the daily revenue form and submitting to the direct supervisor
• 17 Use of the standardized service language in the hospital
• 17 Using the standard Service language of Dallah Hospital