Account management executive AM growth

تابي; Riyadh; On-site; SAR 134,000 - 223,000; Full time

Job summary

Tabby is seeking an Account Management Executive to drive growth across a merchant portfolio in the KSA. You will manage accounts, identify cross-sell opportunities, and collaborate with internal teams to optimize merchant experiences and retention.

You will work with stakeholders across the organization to deliver tailored solutions, enhance product adoption, and support strategic projects that maximize merchant satisfaction and revenue growth.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• Strong analytical mindset, deriving insights from data.
• Proven experience in account management, sales, or a similar client-facing role.
• Exposure to metrics important to e-commerce businesses is preferred.
• Experience contributing to business projects and initiatives.
• Strong communication and relationship-building skills.
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and manage multiple key accounts and participate in projects simultaneously.
• Familiarity with Tableau as a tool.
• Fluent in Arabic and English.

Responsibilities

• Drive account expansion by upsell and cross-sell opportunities and tailored solutions.
• Develop and maintain strong client relationships and understand business needs.
• Collaborate on projects with different teams at Tabby, including product launches and enhancements.
• Monitor account performance with reports and dashboards; provide data-driven recommendations.
• Proactively identify obstacles and coordinate cross-functional solutions to ensure satisfaction.

Skills

Analytical mindset

Account management experience

E-commerce metrics

Communication & relationships

Problem solving

Arabic & English

Education

Bachelor's degree in Business/Marketing

Tools

Tableau

Job description

Account management executive AM growth

Department: Account Management

Employment Type: Full Time

Location: KSA

Reporting To: Noura Alrasheed

Description

The Account Management Executive is responsible for managing a portfolio of clients while also supporting Tabby’s broader client portfolio, ensuring merchant satisfaction and optimizing their experience by driving growth through cross-selling, upselling, and expanding their use of the diverse range of products and services. This role also includes contributing to various strategic projects aimed at showcasing and delivering tailored solutions to different merchants across the organization, delivering tailored solutions to clients, and driving account growth & retention. The Account Manager will collaborate with internal teams to automate processes, optimize operations, implement solutions, and ensure project success while maintaining strong relationships with Tabby’s portfolio.

Key Responsibilities

• accounts through segmentation based on revenue potential, industry, and product engagement; drive account expansion by developing upsell and cross-sell opportunities, offering tailored solutions to increase client adoption and maximize revenue growth
• Client Relationship Management: Develop and maintain strong, long-term relationships with accounts, ensuring a deep understanding of their business needs and goals.
• Project Collaboration: Work on various projects within the different teams at Tabby, contributing to initiatives such as product launches, Product optimizations, and operational enhancements that impact overall business objectives.
• Data and Reporting: Monitor account performance by creating comprehensive reports that highlight key metrics and trends, tailored to each merchant’s specific needs. Extract actionable insights from complex data sets to identify opportunities for cross-selling, upselling, and service optimization. Provide clear, data-driven recommendations based on analysis, and develop visually engaging dashboards and presentations to effectively communicate performance insights to merchants, facilitating informed decision-making and strategic growth.
• Problem Solving: Take a proactive approach in identifying potential obstacles before they arise, addressing challenges swiftly, and coordinating with cross-functional teams to develop effective, long-term solutions that prevent future problems and ensure client satisfaction.

Skills, Knowledge & Expertise

• Bachelor’s degree in Business, Marketing, or a related field.
• Strong analytical mindset, deriving insights from data
• Proven experience in account management, sales, or a similar client-facing role.
• Exposure to metrics important to e-commerce businesses is preferred.
• Experience contributing to business projects and initiatives.
• Strong communication and relationship-building skills.
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and manage multiple key accounts and participate in projects simultaneously.
• Familiarity with Tableau as a tool.
• Fluent in Arabic and English