Account management executive AM growth

Tabby | تابي; Riyadh; On-site; SAR 120,000 - 240,000; Full time

Job summary

Tabby is seeking an Account Management Executive to own a portfolio of merchants within the Saudi market. You will drive growth by cross-selling and upselling, optimize merchant experience, and collaborate with internal teams to deliver tailored solutions.

You will build strong relationships, monitor performance, and prepare data-driven reports and dashboards to guide decisions and maximize retention across Tabby's portfolio.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• Strong analytical mindset with data-derived insights.
• Proven experience in account management, sales, or a client-facing role.
• Exposure to e-commerce metrics is preferred.
• Experience contributing to business projects and initiatives.
• Strong communication and relationship-building skills.
• Excellent problem-solving and attention to detail.
• Ability to multitask and manage multiple accounts and projects.
• Familiarity with Tableau as a tool.
• Fluent in Arabic and English.

Responsibilities

• Segment accounts by revenue potential and drive expansion via upsell and cross-sell.
• Develop and maintain strong, long-term client relationships.
• Collaborate on projects across teams, including launches and product optimizations.
• Create reports and dashboards, extract insights to guide growth.
• Proactively identify obstacles and coordinate cross-functional solutions.

Skills

Analytical mindset

Account management experience

Client-facing

Data-driven

Strong communication

Problem solving

Multitasking

Education

Bachelor's degree in Business/Marketing or related field

Tools

Tableau

Job description

Description The Account Management Executive is responsible for managing a portfolio of clients while also supporting Tabby’s broader client portfolio, ensuring merchant satisfaction and optimizing their experience by driving growth through cross-selling, upselling, and expanding their use of the diverse range of products and services. This role also includes contributing to various strategic projects aimed at showcasing and delivering tailored solutions to different merchants across the organization, delivering tailored solutions to clients, and driving account growth & retention. The Account Manager will collaborate with internal teams to automate processes, optimize operations, implement solutions, and ensure project success while maintaining strong relationships with Tabby’s portfolio.

Department: Account Management Employment Type: Full Time Location: KSA Reporting To: Noura Alrasheed Description The Account Management Executive is responsible for managing a portfolio of clients while also supporting Tabby’s broader client portfolio, ensuring merchant satisfaction and optimizing their experience by driving growth through cross-selling, upselling, and expanding their use of the diverse range of products and services. This role also includes contributing to various strategic projects aimed at showcasing and delivering tailored solutions to different merchants across the organization, delivering tailored solutions to clients, and driving account growth & retention. The Account Manager will collaborate with internal teams to automate processes, optimize operations, implement solutions, and ensure project success while maintaining strong relationships with Tabby’s portfolio.

Key Responsibilities

• accounts through segmentation based on revenue potential, industry, and product engagement; drive account expansion by developing upsell and cross-sell opportunities, offering tailored solutions to increase client adoption and maximize revenue growth
• Client Relationship Management: Develop and maintain strong, long-term relationships with accounts, ensuring a deep understanding of their business needs and goals.
• Project Collaboration: Work on various projects within the different teams at Tabby, contributing to initiatives such as product launches, Product optimizations, and operational enhancements that impact overall business objectives.
• Data and Reporting: Monitor account performance by creating comprehensive reports that highlight key metrics and trends, tailored to each merchant’s specific needs. Extract actionable insights from complex data sets to identify opportunities for cross-selling, upselling, and service optimization. Provide clear, data-driven recommendations based on analysis, and develop visually engaging dashboards and presentations to effectively communicate performance insights to merchants, facilitating informed decision-making and strategic growth.
• Problem Solving: Take a proactive approach in identifying potential obstacles before they arise, addressing challenges swiftly, and coordinating with cross-functional teams to develop effective, long-term solutions that prevent future problems and ensure client satisfaction.

Skills, Knowledge & Expertise

• Bachelor’s degree in Business, Marketing, or a related field.
• Strong analytical mindset, deriving insights from data
• Proven experience in account management, sales, or a similar client-facing role.
• Exposure to metrics important to e-commerce businesses is preferred.
• Experience contributing to business projects and initiatives.
• Strong communication and relationship-building skills.
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and manage multiple key accounts and participate in projects simultaneously.
• Familiarity with Tableau as a tool.
• Fluent in Arabic and English