24/7 IT Service Desk Technician – On-site & Remote

Client of Eram Talent; Jeddah; Sur place; SAR 33 000 - 67 000; Plein temps

Résumé du poste

Client of Eram Talent is seeking a Service Desk Technician in Jeddah to deliver first- and some second-level IT support for on-site and remote users. You will troubleshoot hardware, software, and network issues, manage user accounts, and escalate complex problems as needed.

The role requires 3+ years in IT service desk or similar, strong troubleshooting across Windows, Mac, and Linux, and excellent customer service and communication skills. A 24/7 shift capability is essential.

Qualifications

• High School Diploma; IT-related degree preferred.
• Minimum 3 years of experience in IT service desk or similar role.
• Strong computer and technical troubleshooting skills.
• Familiarity with Windows, Mac, and Linux operating systems.
• Knowledge of Wi-Fi, cellular technologies, and general IT troubleshooting.
• Good customer service and communication skills.
• Ability to troubleshoot and resolve user technical issues.
• Good teamwork and problem-solving abilities.
• Ability to work in a 24/7 shift-based environment.

Responsabilités

• Respond to IT support requests via telephone, email, live chat, and walk-ins.
• Provide first-level and basic second-level technical support to users.
• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Support on-site and remote users.
• Set up new user accounts and perform password resets.
• Escalate complex technical issues to second-line support teams.
• Track and follow up on unresolved support requests until closure.
• Assist with software installation and troubleshooting.
• Maintain and update service desk records and web pages.
• Ensure compliance with IT security policies and procedures.
• Provide 24/7 technical support on a shift basis.
• Maintain issue logs and report administrative and security concerns.
• Support the service desk team with daily technical activities.

Connaissances

Windows

MacOS

Linux

Customer service

Communication

Formation

High School Diploma

IT-related degree preferred

Description du poste

Client of Eram Talent is seeking a Service Desk Technician in Jeddah to deliver first- and some second-level IT support for on-site and remote users. You will troubleshoot hardware, software, and network issues, manage user accounts, and escalate complex problems as needed.

The role requires 3+ years in IT service desk or similar, strong troubleshooting across Windows, Mac, and Linux, and excellent customer service and communication skills. A 24/7 shift capability is essential.