IT Service Desk Specialist: First-Line Tech Support

Saudi Ground Services; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Saudi Ground Services in Jeddah is seeking an IT Service Desk Specialist to provide first line technical support for SGS employees, resolving hardware, software and connectivity issues at the HQ and airports.

You will diagnose problems, log incidents, monitor SLAs and coordinate with Level 2/3 teams to ensure timely resolutions, while delivering reliable IT services and maintaining a user‑friendly support experience across SGS offices and operations.

Qualifications

• Bachelor's degree in Computer Science or MIS.
• 4–6 years of relevant experience in IT service desk.
• Experience supporting employees with hardware and software.

Responsibilities

• Provide first level IT support and technical assistance to SGS employees.
• Respond to queries, run diagnostics, isolate issues, and implement solutions.
• Manage level 1 IT requests and incidents to meet SLAs.
• Escalate to level 2/3 IT teams when necessary.
• Maintain an up-to-date log of IT requests and issues.
• Deliver IT services at SGS HQ and airports, including network and software support.
• Support disaster recovery and business continuity measures.

Skills

IT support

Incident management

Customer service

Troubleshooting

SLAs

Education

Bachelor's degree in Computer Science or Management Information Systems

Job description

Saudi Ground Services in Jeddah is seeking an IT Service Desk Specialist to provide first line technical support for SGS employees, resolving hardware, software and connectivity issues at the HQ and airports.

You will diagnose problems, log incidents, monitor SLAs and coordinate with Level 2/3 teams to ensure timely resolutions, while delivering reliable IT services and maintaining a user‑friendly support experience across SGS offices and operations.