24/7 App Monitoring Engineer - Government E-Services

Efforts Solutions IT LLC; Riyadh; On-site; SAR 45,000 - 78,000; Full time

Job summary

Efforts Solutions IT LLC in Riyadh seeks an Application Monitoring Engineer for the 24x7 ZATCA project. You will monitor dashboards, acknowledge alerts, run playbooks, and maintain clean incident logs.

This role requires strong attention to detail, ability to work rotating shifts, and a commitment to keeping national digital services online. Ideal candidates have 2+ years in application/IT monitoring, familiarity with AppDynamics and ITIL incident management, and a relevant CS degree.

Qualifications

• Bachelor’s/Diploma in Computer Science, Computer Engineering, or related field.
• 2+ years’ experience in application/IT monitoring.
• Familiarity with APM tools, APIs, basic SQL, and ITIL incident management.
• ITIL 4 Foundation or AppDynamics certification is a plus.
• Comfortable with rotating shifts (morning/evening/night).

Responsibilities

• Monitor application dashboards (AppDynamics) around the clock.
• Acknowledge and triage alerts fast (minutes, not hours).
• Run approved troubleshooting playbooks and escalate when needed.
• Keep clean incident logs and shift handovers.

Skills

AppDynamics

APM tools

ITIL incident management

SQL basics

Incident triage

Education

Bachelor’s/Diploma in Computer Science or related field

Tools

AppDynamics

APM tools

Job description

Efforts Solutions IT LLC in Riyadh seeks an Application Monitoring Engineer for the 24x7 ZATCA project. You will monitor dashboards, acknowledge alerts, run playbooks, and maintain clean incident logs.

This role requires strong attention to detail, ability to work rotating shifts, and a commitment to keeping national digital services online. Ideal candidates have 2+ years in application/IT monitoring, familiarity with AppDynamics and ITIL incident management, and a relevant CS degree.