IT Monitoring & Rapid Response Engineer

Saudi Business Machines

Saudi Arabia

On-site

SAR 121,867 - 145,972

Full time

14 days+

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Job summary

An IT solutions provider in Saudi Arabia is seeking an IT Monitoring Center - Rapid Support Team member. The role involves IT support responsibilities, including systems troubleshooting and incident response. Ideal candidates should hold a Bachelor's degree in IT or related field and possess 2–4 years of relevant experience, including proficiency in various operating systems and incident management. Strong communication and collaboration skills are essential for this position.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related field.
2–4 years of experience in IT support, systems troubleshooting, incident response, or infrastructure operations.
Ability to work in fast-paced environments and meet strict SLA timelines.

Responsibilities

Rapidly triage incoming alerts to determine severity, impact, and required escalation.
Provide fast, efficient, and SLA-compliant incident response to minimize downtime.
Troubleshoot system, application, network, database, and infrastructure issues.
Perform root cause analysis and implement corrective measures to prevent recurrence.