IT Monitoring Center - Rapid Support Team

Saudi Business Machines; Saudi Arabia; On-site; SAR 121,867 - 145,972; Full time

Job summary

An IT solutions provider in Saudi Arabia is seeking an IT Monitoring Center - Rapid Support Team member. The role involves IT support responsibilities, including systems troubleshooting and incident response. Ideal candidates should hold a Bachelor's degree in IT or related field and possess 2–4 years of relevant experience, including proficiency in various operating systems and incident management. Strong communication and collaboration skills are essential for this position.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or related field.
• 2–4 years of experience in IT support, systems troubleshooting, incident response, or infrastructure operations.
• Ability to work in fast-paced environments and meet strict SLA timelines.

Responsibilities

• Rapidly triage incoming alerts to determine severity, impact, and required escalation.
• Provide fast, efficient, and SLA-compliant incident response to minimize downtime.
• Troubleshoot system, application, network, database, and infrastructure issues.
• Perform root cause analysis and implement corrective measures to prevent recurrence.

Skills

CompTIA A+ certification

Troubleshooting and diagnostic skills

Strong communication skills

Proactive monitoring mindset

Collaboration skills

Education

Bachelor’s degree in IT or related field

Tools

MS Cluster

Linux Operating Systems

Windows Operating Systems

OpenShift

Cisco ACI

F5 technologies

MS SQL

Oracle

DB2 LUW

DB2 MF

SAP HANA

MySQL

Job description

IT Monitoring Center - Rapid Support Team

Education:
Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or related field.

Experience:
2–4 years of experience in IT support, systems troubleshooting, incident response, or infrastructure operations.

Monthly Salary Package:
12,000 SAR

Qualifications & Skills:

• CompTIA A+ certification (required).
• 2–4 years experience in configuring and managing:
  • MS Cluster
  • Linux Operating Systems
  • Windows Operating Systems
  • OpenShift
  • Cisco ACI
  • F5 technologies
  • DCIM and NetEco systems
  • Databases: MS SQL, Oracle, DB2 LUW, DB2 MF, SAP HANA, MySQL
• Strong troubleshooting and diagnostic skills across application, server, and infrastructure layers.
• Ability to perform quick incident triage and escalate based on severity and business impact.
• Strong root cause analysis (RCA) capabilities.
• Ability to work in fast-paced environments and meet strict SLA timelines.
• Excellent communication skills for interacting with internal teams, vendors, and stakeholders.
• Experience documenting incidents, troubleshooting steps, and resolutions.
• Proactive monitoring mindset to identify issues before escalation.
• Strong collaboration skills for working with cross-functional IT teams.
• Ability to maintain consistent knowledge sharing and continuous learning.

Responsibilities:

• Rapidly triage incoming alerts to determine severity, impact, and required escalation.
• Provide fast, efficient, and SLA-compliant incident response to minimize downtime.
• Troubleshoot system, application, network, database, and infrastructure issues.
• Perform root cause analysis and implement corrective measures to prevent recurrence.
• Apply temporary workarounds when necessary to maintain service continuity.
• Maintain clear communication with IT teams, management, and end-users throughout incident resolution.
• Coordinate with vendors and external partners to accelerate problem resolution.
• Document incident details, troubleshooting steps, timelines, and final resolutions.
• Build and maintain a strong internal knowledge base for future incident handling.
• Participate in post-incident reviews to identify gaps and improvement opportunities.
• Contribute to continuous improvement of processes, tools, and workflows.
• Stay up to date with relevant technologies and participate in knowledge transfer sessions.
• Proactively monitor system health and create alerts to detect early-stage issues.
• Support operational stability by identifying trends, recurring issues, and performance risks.