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German-Speaking Customer Support Specialist (Office-Based)
Resumo da oferta
A consulting firm in Porto is looking for a Customer Support Representative fluent in German. The role involves assisting customers via chat, email, and phone, troubleshooting issues, and documenting interactions. Candidates should have at least 12 months of experience in customer support within a contact center. The position offers an annual salary, bonuses, and various benefits including relocation support and health insurance.
Serviços
Qualificações
- Minimum 12 months of Customer Support experience in a Contact Center.
- Understanding of C-SAT and NPS metrics.
- Fluent in German.
Responsabilidades
- Assist customers via live chat, email, and phone.
- Troubleshoot client issues to find solutions.
- Document and categorize customer interactions.
- Stay updated on client policies and guidelines.
- Manage policy, safety and copyright issues.
- Analyze trends to provide valuable insights.
Conhecimentos
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.