German-Speaking Customer Support Specialist (Office-Based)

Velenosi & Meredith Consulting; Porto; Presencial; EUR 24 000; Tempo integral

Resumo da oferta

A consulting firm in Porto is looking for a Customer Support Representative fluent in German. The role involves assisting customers via chat, email, and phone, troubleshooting issues, and documenting interactions. Candidates should have at least 12 months of experience in customer support within a contact center. The position offers an annual salary, bonuses, and various benefits including relocation support and health insurance.

Serviços

Health Insurance

Life Insurance

Meal Allowance

Transportation Bonus

Relocation Support

Qualificações

• Minimum 12 months of Customer Support experience in a Contact Center.
• Understanding of C-SAT and NPS metrics.
• Fluent in German.

Responsabilidades

• Assist customers via live chat, email, and phone.
• Troubleshoot client issues to find solutions.
• Document and categorize customer interactions.
• Stay updated on client policies and guidelines.
• Manage policy, safety and copyright issues.
• Analyze trends to provide valuable insights.

Conhecimentos

Customer Support Experience

Knowledge of BPO KPIs

Fluent German

Descrição da oferta de emprego

A consulting firm in Porto is looking for a Customer Support Representative fluent in German. The role involves assisting customers via chat, email, and phone, troubleshooting issues, and documenting interactions. Candidates should have at least 12 months of experience in customer support within a contact center. The position offers an annual salary, bonuses, and various benefits including relocation support and health insurance.