Jobs in United Kingdom

Lisbon, Portugal

Other

Yes

51296f130a1e

1

23.05.2025

07.07.2025

Portuguese company hires for on-site work in Lisbon, Portugal.
Candidates must already be located in Lisbon or nearby.
Language Requirements: Portuguese (native or fluent) AND English (fluent or higher) are MANDATORY.
Seniority: Up to 3 years of experience.
Instructions: Please send your CV in English, including all relevant skills and experience that match the requirements. This will significantly increase your chances of success.

We succeed when our clients thrive. Our strength lies in collaboration, continuous innovation, and delivering results with precision. We help organizations enhance employee and customer experiences through digital-first, outcome-driven consulting and cloud expertise.

Join a team that leverages thousands of pre-built solution accelerators to create real, measurable impact—fast.

As an IT Service Desk Analyst, you will play a key role in providing high-quality, efficient, and user-centric support. Your focus will be on:

• Clear communication
• Process and tool optimization

• Provide Level 1 (L1) support for business applications and systems.
• Resolve Microsoft Exchange / Office 365 (O365) issues at L1.
• Perform End User Support (EUS) tasks: software installations, remote troubleshooting, service requests, incident logging.
• Prioritize incidents (P1/P2) and escalate as needed.
• Manage User Access for applications within scope.
• Communicate via Phone and Email; Chat/Self-Service channels to be enabled upon client approval.
• Handle telephony integration for seamless user support.
• Ensure First Call Resolution for resolvable incidents and route others appropriately (triage/catch-and-dispatch).
• Analyze incident trends and suggest training, process improvements, or automation.
• Track and manage SLAs and KPIs to ensure service excellence.
• Utilize tools such as ServiceNow (ITSM) and LogMeIn for remote support.
• Maintain Standard Operating Procedures (SOPs) aligned with service management best practices.

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 3+ years of experience in IT Service Desk or Technical Support roles.
• Fluency in French and English — both spoken and written (mandatory).
• Excellent communication, problem-solving, and customer service skills.

• Be part of a global team driving digital transformation.
• Work with cutting-edge cloud solutions and automation tools.
• Collaborate in a dynamic environment that values innovation and customer-centricity.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should NOT be provided when applying. All applications should be made via the 'Apply now' button.