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Customer Support Agent (Italian or French) in Lisbon
Job summary
A multilingual support company in Lisbon is seeking a Customer Support Agent fluent in Italian or French to provide assistance via live chat and email. The role includes troubleshooting technical issues, documenting actions taken, and analyzing data for insights. Candidates should have strong communication skills and be ready for rotative shifts from Monday to Saturday. Benefits include language premium, bonuses, and relocation support.
Benefits
Qualifications
- C2 proficiency in Italian or French.
- B2 proficiency in English.
- Experience in customer support is a plus.
Responsibilities
- Provide support via live chat and email.
- Troubleshoot client issues and provide solutions.
- Document actions and categorize cases.
- Stay updated on client policies.
- Resolve technical issues.
- Analyze data for meaningful insights.
Skills
Job Opening: Customer Support Agent (Italian or French) in Lisbon
Location: Lisbon, Portugal
Starting Date: 17th February
Project Overview: Role: Customer Advisor
Languages Required: Italian or French (C2) + English (B2)
Schedule: Rotative shifts, Monday to Saturday; 2 days off (Sunday and one rotational)
- Language Premium Bonus
- Transportation Bonus: 720/year
- Yearly Target Bonus: 5% of yearly gross salary
- Health and life insurance (family plan included)
- Relocation support for candidates outside Lisbon:
- 1,000 for relocation within Portugal
- 2,500 for relocation from outside Portugal
- Assistance with NIF/NISS and housing
- Provide support via live chat, email (inbound calls may occur based on the project).
- Identify client issues and troubleshoot to provide effective solutions.
- Document actions taken and categorize cases, including identifying potential bugs.
- Stay updated on client policies and guidelines, including Policy, Safety, and Copyright Management.
- Resolve technical issues such as video playback, account errors, and membership problems.
- Analyze data and trends to provide meaningful insights for customers and report on key performance indicators.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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