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Victoria Golf Resort & Spa Managed by Accor

Victoria Golf Resort & Spa is currently managed by Accor. After a comprehensive property improvement program to align with Fairmont Brand standards, the hotel will officially join the Fairmont Brand as Fairmont Vilamoura Algarve.

About Fairmont Hotels & Resorts

Join a dynamic team and become part of a network of 90 spectacular properties, with 34 more in development across 30 countries worldwide — from Hawaii's beaches to Canada’s national parks, London’s city center, and the deserts of the United Arab Emirates.

We are seeking a highly motivated IT Manager to join our leadership team.

As the IT Manager, you will play a critical role in shaping the technology systems and services of our property.

If you thrive in a fast-paced environment, possess sharp business acumen, and are driven to achieve outstanding results, we invite you to bring your expertise and make an impact with us.

Summary of Responsibilities

Reporting to the Director of Finance & Business Support, key responsibilities include:

• Providing professional, friendly, and engaging service
• Overseeing and managing the hotel’s technology systems, ensuring standards are met
• Ensuring the continuous operation of hotel systems, including networks, applications, interfaces, and servers
• Enforcing IT security policies regarding hardware, software, and data confidentiality
• Ensuring adequate backup of all critical and user data
• Troubleshooting issues related to Book4Time, Oracle Opera Cloud, Silverware, Microsoft Active Directory, internet, and other systems
• Preparing the annual IT budget with a focus on long-term sustainability and managing expenses responsibly
• Providing IT support for employees (approximately 60%) and guests (approximately 20%)
• Liaising with hardware and software vendors for installation and updates
• Managing tender processes and overseeing IT investments
• Training staff on IT systems and software
• Advising leadership on technology projects to enhance guest experience
• Supervising an apprentice and managing IT on-call availability
• Ensuring software compliance with licensing regulations
• Training IT team members on equipment and devices
• Balancing operational and administrative IT needs
• Staying updated with the latest technology trends
• Following departmental policies, ergonomic, health & safety standards, and security policies
• Performing other related duties as assigned

Qualifications

• Minimum 2 years of experience in a similar IT management role
• 5 years of relevant IT experience (including apprenticeship)
• Fluency in Portuguese and English required
• University degree or IT certifications preferred
• Understanding of hotel applications (e.g., Opera, POS systems, networks) is an advantage
• Excellent communication and organizational skills
• Highly responsible, reliable, autonomous, with attention to detail
• Ability to manage stress and prioritize under pressure
• Guest-focused with a calm and courteous demeanor
• Ability to multitask and collaborate across departments
• Service-oriented and responsive to internal and external clients

Core Values

Respect: We value fairness and dignity for everyone.

Belonging: We celebrate diversity and support each other.

Integrity: We build trust through respect and authenticity.

Empowerment: We encourage initiative to create memorable experiences.

Excellence: We aim to build genuine connections and make others feel special.

Diversity and Inclusion

Fairmont is committed to an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds.

Employee Benefits

Enjoy exclusive benefits such as complimentary upgrades, extended stays, discounted rates at Accor, Fairmont, and Raffles properties, and discounts on dining and wellness services. We believe in rewarding our team’s hard work and dedication.