German CX Analyst - Data-Driven Quality & Coaching

speakit; Lisboa; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Hybrid working model after training

Relocation package

Health insurance

Meal allowance

Performance bonuses

Paid training and professional development

Job summary

A leading customer experience company in Lisbon is seeking a Customer Experience Analyst to monitor interactions and analyze performance data. This role combines analytical skills with effective communication, focusing on quality improvement. Candidates must have advanced German and good English, and will start on-site before transitioning to a hybrid model. The company offers a supportive environment and various benefits, including health insurance and a relocation package.

Qualifications

• Previous experience in a quality assurance or auditing role is required.
• Strong analytical and problem-solving skills essential.
• Must be detail-oriented with excellent organizational abilities.

Responsibilities

• Review and evaluate customer interactions for quality.
• Analyze performance data to provide actionable insights.
• Collaborate with teams to drive improvements.

Skills

Analytical Skills

Communication Skills

Detail-oriented

Problem-solving Skills

Job description

A leading customer experience company in Lisbon is seeking a Customer Experience Analyst to monitor interactions and analyze performance data. This role combines analytical skills with effective communication, focusing on quality improvement. Candidates must have advanced German and good English, and will start on-site before transitioning to a hybrid model. The company offers a supportive environment and various benefits, including health insurance and a relocation package.