Zendesk Solutions Lead — Multi‐Market, Hybrid Role

Flix; Almada; Híbrido; EUR 60 000 - 80 000; Tempo integral

Resumo da oferta

Flix is seeking a Zendesk Solutions Lead to manage migrations into Zendesk and own configuration across Support, Guide, Talk, and Messaging. The role focuses on building workflows, routing, and channel setups used by hundreds of agents and millions of passengers.

The position requires collaboration with business SMEs, IT engineering, and training leads and a strong command of English for cross-functional communication.

Qualificações

• Experience configuring Zendesk across Support, Guide, Talk, and Messaging.
• Strong English communication for cross-functional collaboration.
• Ability translate migration plans into production configurations.

Responsabilidades

• Own configuration across Zendesk modules for migrations.
• Build workflows, routing, and channel setup for large agent bases.
• Collaborate with SMEs, IT engineering, and training leads.

Conhecimentos

Zendesk

Migrations

Workflow configuration

Ferramentas

Zendesk Suite

Descrição da oferta de emprego

Zendesk Solutions Lead — Multi‐market, Hybrid Role Caparica, Portuguese Republic, PT

Flix is seeking a Zendesk Manager/Developer of Solutions for Migrations into Zendesk to own configuration across Support, Guide, Talk, and Messaging. You will build workflows, routing, and channel setup used by hundreds of agents and millions of passengers;

collaborate with business SMEs, IT engineering, and training leads. This is a hybrid business-technical role requiring strong English communication. You will translate migration plans into production configurations, maintain clean scaling