Senior Zendesk Administrator — Enterprise, Lisbon, Hybrid

Flix; Lisboa; Presencial; EUR 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel perks

Hybrid work model

Wellbeing support

Mentoring Program

Resumo da oferta

Flix SE in Lisboa is seeking a Senior Zendesk Administrator (m/f/d) for an on-site Full Time role. You will own configuration across Zendesk modules, translating business requirements into scalable setups and ensuring production readiness for multiple markets.

The role emphasizes hands-on configuration, collaboration with business SMEs, IT engineering, and a focus on governance, documentation, and successful go-lives in a dynamic travel tech environment.

Qualificações

• Zendesk experience: 5+ years hands-on administering and configuring Zendesk in production on Enterprise plans.
• Knowledge of triggers, automations, macros, SLA policies, ticket forms, custom fields and objects.
• Experience with omnichannel routing and multi-market setup.

Responsabilidades

• Configure and maintain Zendesk setup across Support, Guide, Talk, and Messaging.
• Translate requirements into production configurations and ensure scalable rollout across markets.
• Manage integrations with backend systems and AI-driven channels, test thoroughly.
• Document configurations and deviations for the Centre of Excellence.

Conhecimentos

Zendesk administration

Omnichannel routing

API integration

Ferramentas

Zendesk Apps Framework

REST APIs

Webhooks

Descrição da oferta de emprego

Flix SE in Lisboa is seeking a Senior Zendesk Administrator (m/f/d) for an on-site Full Time role. You will own configuration across Zendesk modules, translating business requirements into scalable setups and ensuring production readiness for multiple markets.

The role emphasizes hands-on configuration, collaboration with business SMEs, IT engineering, and a focus on governance, documentation, and successful go-lives in a dynamic travel tech environment.