Warranty & Chargeback Auditor — Audit & RPA (Hybrid)

Bravo Yacht Design Group; Almada; Hybrid; EUR 35,000 - 55,000; Full time

Job summary

BYD Iberia invites applications for a Warranty & Chargeback Specialist — Audit & Rpa (Hybrid) based in Caparica, Portugal. The role focuses on ensuring efficient, accurate warranty operations and high customer satisfaction through data-driven analysis and cross-functional teamwork.

The ideal candidate will have a minimum of 5 years in warranty or aftersales, strong knowledge of automotive warranty processes, and excellent Portuguese and English communication skills.

Qualifications

• Bachelor’s degree or higher in Engineering, Business Administration, Automotive, or a related field.
• Minimum 5 years of relevant professional experience, preferably in warranty, aftersales, automotive, or a related industry.
• Strong understanding of automotive warranty processes, claim management, and aftersales operations.
• Excellent written and verbal communication skills in Portuguese and English.
• Strong analytical and problem-solving skills, with high attention to detail and accuracy.
• Excellent organizational and time-management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Strong communication and interpersonal skills, with the ability to work effectively with Service Providers and cross-functional teams.
• Strong cross-cultural awareness and the ability to collaborate effectively in an international environment.
• Proactive, solution-oriented, and eager to learn, with the ability to adapt to a fast-paced and dynamic working environment.
• Comfortable working under pressure while maintaining a high level of quality and accuracy.

Responsibilities

• Review and verify warranty claims and reports, ensuring accurate and timely processing of warranty reimbursements in accordance with warranty policies and procedures.
• Collect, analyze, and report warranty-related data, identifying trends, discrepancies, and opportunities for operational improvement.
• Provide support to Service Providers by responding to warranty inquiries, clarifying policies, and ensuring a clear understanding of warranty requirements and processes.
• Investigate abnormal or complex warranty cases, conduct regular audits, and implement corrective actions to improve claim quality and compliance.
• Manage warranty parts, including the auditing, tracking, storage, and disposal process in accordance with company procedures.
• Support special warranty events, material verification activities, and other warranty-related projects and processes.
• Organize and deliver on-site warranty training sessions for Service Providers, working closely with relevant internal stakeholders.
• Collaborate with Customer Service, Aftersales, Technical, Finance, and other relevant departments to ensure efficient resolution of warranty-related topics.
• Identify process gaps and contribute to the continuous improvement and standardization of warranty operations.
• Prepare regular reports and presentations for management, providing clear insights into warranty performance and key operational indicators.
• Perform other warranty-related activities and projects as assigned by the line manager.

Skills

Warranty management

Data analysis

Cross-functional collaboration

English proficiency

Portuguese proficiency

Education

Bachelor's degree in Engineering, Business Administration, Automotive, or related field

Tools

RPA tools

Data reporting tools

Job description

BYD Iberia invites applications for a Warranty & Chargeback Specialist — Audit & Rpa (Hybrid) based in Caparica, Portugal. The role focuses on ensuring efficient, accurate warranty operations and high customer satisfaction through data-driven analysis and cross-functional teamwork.

The ideal candidate will have a minimum of 5 years in warranty or aftersales, strong knowledge of automotive warranty processes, and excellent Portuguese and English communication skills.