Warranty Specialist - Lisbon

BYD EUROPE; Lisboa; Presencial; EUR 38 000 - 54 000; Tempo integral

Resumo da oferta

BYD Iberia is seeking a Warranty Specialist to ensure efficient, accurate warranty operations and high-quality customer support for Service Providers. The role emphasizes processing claims per policy, data-driven improvement, and collaboration across departments to strengthen warranty performance.

The ideal candidate will have a Bachelors degree and at least 5 years of experience in warranty or related fields, with fluency in Portuguese and English and strong analytical, organizational, and

Qualificações

• Minimum 5 years of relevant professional experience in warranty, aftersales, or automotive.
• Bachelors degree or higher in a related field.
• Fluent in Portuguese and English with strong written and verbal communication.
• Excellent analytical and problem-solving abilities with high attention to detail.
• Strong organizational and time-management skills.

Responsabilidades

• Review and verify warranty claims and reimbursements in accordance with policies and procedures.
• Collect, analyze, and report warranty data to identify trends and improvement opportunities.
• Assist Service Providers by answering warranty inquiries and clarifying policies.
• Investigate complex warranty cases, conduct audits, and implement corrective actions.
• Manage warranty parts including auditing, tracking, storage, and disposal.
• Support warranty events, material verification activities, and related projects.
• Organize and deliver on-site warranty training sessions for Service Providers.
• Collaborate with Customer Service, Aftersales, Technical, Finance, and other departments to resolve topics efficiently.
• Identify process gaps and contribute to standardization of warranty operations.
• Prepare regular reports and presentations for management with key performance indicators.
• Perform other warranty-related activities as assigned by the line manager.

Conhecimentos

Warranty processes

Data analysis

Attention to detail

Portuguese language

English language

Cross-functional collaboration

Customer service mindset

Formação académica

Bachelors degree or higher in Engineering/Business/Automotive

Descrição da oferta de emprego

Who We Are

BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries ; IT, automotive, new energy, and rail transit ; As of today, BYD employs nearly one million people worldwide.

At BYD Iberia, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.

Your Mission

As a Warranty Specialist, your mission is to ensure an efficient, accurate, and customer-focused warranty operation, providing high-quality support to customers and Service Providers while maximizing customer satisfaction. You will ensure warranty claims are processed in line with company policies, identify opportunities for process improvement, and contribute to building a best-in-class warranty operation through strong data analysis, collaboration, and continuous improvement.

What You’ll Be Doing

• Review and verify warranty claims and reports, ensuring accurate and timely processing of warranty reimbursements in accordance with warranty policies and procedures.
• Collect, analyze, and report warranty-related data, identifying trends, discrepancies, and opportunities for operational improvement.
• Provide support to Service Providers by responding to warranty inquiries, clarifying policies, and ensuring a clear understanding of warranty requirements and processes.
• Investigate abnormal or complex warranty cases, conduct regular audits, and implement corrective actions to improve claim quality and compliance.
• Manage warranty parts, including the auditing, tracking, storage, and disposal process in accordance with company procedures.
• Support special warranty events, material verification activities, and other warranty-related projects and processes.
• Organize and deliver on-site warranty training sessions for Service Providers, working closely with relevant internal stakeholders.
• Collaborate with Customer Service, Aftersales, Technical, Finance, and other relevant departments to ensure efficient resolution of warranty-related topics.
• Identify process gaps and contribute to the continuous improvement and standardization of warranty operations.
• Prepare regular reports and presentations for management, providing clear insights into warranty performance and key operational indicators.
• Perform other warranty-related activities and projects as assigned by the line manager.

What You Bring

• Bachelor’s degree or higher in Engineering, Business Administration, Automotive, or a related field.
• Minimum 5 years of relevant professional experience, preferably in warranty, aftersales, automotive, or a related industry.
• Strong understanding of automotive warranty processes, claim management, and aftersales operations.
• Excellent written and verbal communication skills in Portuguese and English.
• Strong analytical and problem-solving skills, with high attention to detail and accuracy.
• Excellent organizational and time-management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Strong communication and interpersonal skills, with the ability to work effectively with Service Providers and cross-functional teams.
• Strong cross-cultural awareness and the ability to collaborate effectively in an international environment.
• Proactive, solution-oriented, and eager to learn, with the ability to adapt to a fast-paced and dynamic working environment.
• Comfortable working under pressure while maintaining a high level of quality and accuracy.

Why Join Us

• Be part of a fast-growing, innovative global automotive company.
• Work closely with top leadership, influencing strategic projects and initiatives.
• Collaborate in a dynamic, multicultural environment that values proactivity, creativity, and excellence.
• Opportunity to develop professionally and grow within a leading organization in the electric mobility sector.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team