Customer Success Specialist – Warranty & Returns (Porto)

B-Parts; Porto; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Insurance Package

Bonus plans

Job summary

B-Parts in Porto is seeking a customer-oriented specialist to manage warranties and returns for B2B and B2C customers. You will handle the full lifecycle of claims, exchanges, and refunds, while maintaining clear communications with clients and suppliers.

The role requires fluency in Portuguese and English, strong organizational skills, and a high level of responsibility to ensure timely follow-ups and customer satisfaction.

Qualifications

• Fluency in Portuguese and English is mandatory.
• Additional languages are a plus.
• Strong planning and organization skills are required.
• Excellent customer and problem-solving orientation.
• Keen attention to detail and accuracy.
• Ability to follow procedures and use knowledge base.
• Mathematical reasoning is valued.
• High level of responsibility and commitment.
• Competence with standard computer tools.

Responsibilities

• End-to-End Claim Management: manage warranties and returns for B2B and B2C, opening tickets and claims with suppliers.
• Simple Returns Processing: manage full lifecycle of returns, issue Credit Notes and refunds.
• Exchange Fulfillment: search for alternative parts, propose exchanges, manage discounts and shipping.
• Warranty & Technical Support: evaluate warranties, request materials, open Technical Tickets, negotiate with suppliers.
• Dispute Resolution: handle cases involving manipulated parts and close claims with clients and suppliers.
• High-Volume Written Communication: manage daily inquiries with customers, suppliers, and internal teams.
• Follow-Up & Satisfaction: ensure timely follow-ups to maintain customer satisfaction.

Skills

Portuguese fluency

English fluency

Planning & organization

Customer orientation

Attention to detail

Procedural literacy

Mathematical reasoning

Responsibility & commitment

Computer literacy

Tools

Backoffice software

Job description

B-Parts in Porto is seeking a customer-oriented specialist to manage warranties and returns for B2B and B2C customers. You will handle the full lifecycle of claims, exchanges, and refunds, while maintaining clear communications with clients and suppliers.

The role requires fluency in Portuguese and English, strong organizational skills, and a high level of responsibility to ensure timely follow-ups and customer satisfaction.