Warranty Specialist – Focus Chargeback & Claim Correction

Randstad Portugal; Lisboa; Hybrid; EUR 20,000 - 40,000; Part time

Benefits offered by this job

Home office policy of 2 days/week

Additional days off on Dec 24th and 31st

Birthday off

Referral Bonus

Life Insurance

Health Insurance extended to family members

Job summary

Join a forward-thinking team at a leading automotive company as a Warranty Specialist, focusing on chargeback and claim correction. This role is pivotal in enhancing customer experience by ensuring effective warranty process handling and continuous improvement of chargeback processes through technology. You'll work in a dynamic environment that values innovation and teamwork, with opportunities for career advancement. If you're detail-oriented and enjoy collaborating in a vibrant team, this position offers an exciting chance to make a significant impact in the automotive sector.

Qualifications

• Business background, preferably in studies or apprenticeship.
• Experience in optimizing processes with RPA is ideal.

Responsibilities

• Identify deviations in warranty processes and improve chargeback processes.
• Monitor claims and manage adjustments based on defined criteria.

Skills

Analytical Skills

Attention to Detail

Teamwork Skills

Process Optimization

Fluent English

Education

Business Studies or Apprenticeship

Tools

SAP

Microsoft Office

RPA Technology

Job description

In partnership with one of our clients, a leading German automotive company, Randstad is recruiting for a Warranty Specialist – Focus Chargeback & Claim Correction position.

Company Description:

They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector. As part of a global group, they are committed to innovation, operational excellence, and shaping the future of mobility.

Their newly established Global Business Services (GBS) unit is dedicated to optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement. With delivery centers spanning multiple locations worldwide, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.

GBS plays a strategic role in the company's long-term success, actively contributing to its growth and development.

By joining them, you will be a part of a forward-thinking team that drives impactful change and supports a dynamic operational environment.

What you can look forward to:

1. In the "Warranty Audit" task area you will identify and explain deviations and potential for improvement in warranty process handling and check the effectiveness of central models for warranty application review. This role will make an important contribution to a positive customer experience in the environment of particularly customer-sensitive warranty repairs at a central corporate interface between customer, service, and product quality, supporting the achievement of adequate cost targets and contributing to an audit-proof warranty application review.
2. The key responsibilities of this role are:
1. Ensure that findings from warranty audits are reflected in chargebacks to after-sales partners
2. Monitor open claims and proactively manage adjustments based on defined criteria (e.g. deadlines, objections)
3. Create and correct invoices independently in the system
4. Continuously improve the chargeback processes using technology including RPA

What we are looking for:

1. Business background (e.g. studies or apprenticeship)
2. IT-affinity and ideally experience in optimizing processes with the help of RPA
3. Experience working with SAP is a plus
4. Basic Microsoft Office Skills
5. Good analytical skills and a feel for the overall context
6. Fluent in oral and written English
7. Independent, structured and efficient way of working, strong attention to detail
8. Excellent teamwork skills and enjoy working in a dynamic and collaborative environment

Benefits:

• Working in a dynamic environment with vibrant team spirit
• Career opportunities within the company
• Home office policy of 2 days / week
• Additional days off on Dec 24th and 31st
• Birthday off
• Referral Bonus
• Life Insurance
• Health Insurance, extended to family members

Seniority level

Associate

Employment type

Part-time

Job function

Accounting/Auditing

Industries

Human Resources Services and Motor Vehicle Manufacturing