EV Warranty Operations Specialist

BYD EUROPE; Lisboa; Presencial; EUR 38 000 - 54 000; Tempo integral

Resumo da oferta

BYD Iberia is seeking a Warranty Specialist to ensure efficient, accurate warranty operations and high-quality customer support for Service Providers. The role emphasizes processing claims per policy, data-driven improvement, and collaboration across departments to strengthen warranty performance.

The ideal candidate will have a Bachelors degree and at least 5 years of experience in warranty or related fields, with fluency in Portuguese and English and strong analytical, organizational, and

Qualificações

• Minimum 5 years of relevant professional experience in warranty, aftersales, or automotive.
• Bachelors degree or higher in a related field.
• Fluent in Portuguese and English with strong written and verbal communication.
• Excellent analytical and problem-solving abilities with high attention to detail.
• Strong organizational and time-management skills.

Responsabilidades

• Review and verify warranty claims and reimbursements in accordance with policies and procedures.
• Collect, analyze, and report warranty data to identify trends and improvement opportunities.
• Assist Service Providers by answering warranty inquiries and clarifying policies.
• Investigate complex warranty cases, conduct audits, and implement corrective actions.
• Manage warranty parts including auditing, tracking, storage, and disposal.
• Support warranty events, material verification activities, and related projects.
• Organize and deliver on-site warranty training sessions for Service Providers.
• Collaborate with Customer Service, Aftersales, Technical, Finance, and other departments to resolve topics efficiently.
• Identify process gaps and contribute to standardization of warranty operations.
• Prepare regular reports and presentations for management with key performance indicators.
• Perform other warranty-related activities as assigned by the line manager.

Conhecimentos

Warranty processes

Data analysis

Attention to detail

Portuguese language

English language

Cross-functional collaboration

Customer service mindset

Formação académica

Bachelors degree or higher in Engineering/Business/Automotive

Descrição da oferta de emprego

BYD Iberia is seeking a Warranty Specialist to ensure efficient, accurate warranty operations and high-quality customer support for Service Providers. The role emphasizes processing claims per policy, data-driven improvement, and collaboration across departments to strengthen warranty performance.

The ideal candidate will have a Bachelors degree and at least 5 years of experience in warranty or related fields, with fluency in Portuguese and English and strong analytical, organizational, and