Voice of Customer Data Specialist

Cegid Business; Braga; Hybrid; EUR 60,000 - 75,000; Full time

Job summary

Cegid, a European leader in cloud management solutions, is seeking a Data Specialist for the Voice of Customer program in the Customer Experience team. You will analyze data, consolidate feedback from multiple sources, and translate insights into actions that improve customer satisfaction and business performance.

You will collaborate with cross-functional teams across business units, design surveys and data collection channels, and maintain high-quality customer contact databases to track

Responsibilities

• Collect, consolidate, and validate customer feedback from multiple sources
• Perform in-depth analysis of data to identify trends, patterns, and actionable insights.
• Analyze customer feedback to identify trends,patterns, and pain points
• Generate actionable recommendations from datafindings
• Create reports and visualizations to communicatekey insights to stakeholders
• Assist in designing customer feedback surveys andcollection channels
• Prepare and maintain customer contact databases;ensure data quality and completeness
• Track program performance and support regularreviews
• Collaborate with cross functional teams toprioritize and address top customer priorities

Job description

Cegid, a European leader in cloud management solutions, is seeking a Data Specialist for the Voice of Customer program in the Customer Experience team. You will analyze data, consolidate feedback from multiple sources, and translate insights into actions that improve customer satisfaction and business performance.

You will collaborate with cross-functional teams across business units, design surveys and data collection channels, and maintain high-quality customer contact databases to track