Voice of Customer Data Specialist

Cegid Group; Braga; Hybrid; EUR 30,000 - 48,000; Full time

Job summary

Cegid Group, a European leader in cloud management solutions, seeks a Data Specialist to support the Voice of Customer program. You will analyze data, drive insights, and collaborate with multiple business teams to improve customer satisfaction.

Your role involves collecting feedback, creating reports, and designing surveys to gather meaningful inputs. Join a dynamic team focused on sustainable performance and client success.

Responsibilities

• Collect, consolidate, and validate customer feedback from multiple sources.
• Perform in-depth analysis of data to identify trends, patterns, and actionable insights.
• Analyze customer feedback to identify trends, patterns, and pain points.
• Generate actionable recommendations from data findings.
• Create reports and visualizations to communicate key insights to stakeholders.
• Assist in designing customer feedback surveys and collection channels.
• Prepare and maintain customer contact databases; ensure data quality and completeness.
• Track program performance and support regular reviews.
• Collaborate with cross functional teams to prioritize and address top customer priorities.

Job description

Cegid Group, a European leader in cloud management solutions, seeks a Data Specialist to support the Voice of Customer program. You will analyze data, drive insights, and collaborate with multiple business teams to improve customer satisfaction.

Your role involves collecting feedback, creating reports, and designing surveys to gather meaningful inputs. Join a dynamic team focused on sustainable performance and client success.