Customer Data Specialist - F/M/NB

Cegid for Accountants; Guimarães; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Flexible hours

22 days vacation

Health insurance

Online learning access

Dynamic team

Job summary

Cegid is seeking a Data Specialist to support the Voice of Customer program and Customer Experience team. You will analyze feedback, identify trends, and provide actionable recommendations to improve customer satisfaction.

Collaboration with cross-functional teams and proficiency in Excel/PowerBI are essential. You will contribute to designing surveys, maintaining contact databases, and producing dashboards for stakeholders.

Qualifications

• Bachelor’s degree in Data Science, Computer Science, or a related field.
• Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with attention to detail and accuracy.
• Proficiency in creating interactive dashboards and reports using Excel and PowerBI.
• Familiar with survey tools (Qualtrics or SurveyMonkey) and CRM tools (Salesforce or MS Dynamics).
• Knowledge of Python and SQL for data extraction, manipulation and automation.
• Experience with customer feedback insights and Voice of Customer methodologies (NPS, CSAT, Churn).
• Excellent communication skills to present findings to technical and non-technical stakeholders.
• Fluent in English and Spanish.

Responsibilities

• Collect, consolidate, and validate customer feedback from multiple sources.
• Analyze data to identify trends, patterns, and actionable insights.
• Generate actionable recommendations from data findings.
• Create reports and visualizations to communicate insights to stakeholders.
• Assist in designing customer feedback surveys and collection channels.
• Track program performance and support regular reviews.
• Collaborate with cross-functional teams to address top customer priorities.

Skills

Analytical skills

Communication skills

Python and SQL

Survey tools

CRM tools

Problem solving

English & Spanish

Education

Bachelor’s degree in Data Science or CS

Master’s degree preferred

Tools

Excel

PowerBI

Qualtrics

SurveyMonkey

Salesforce

MS Dynamics

Python

SQL

Job description

Cegid is a European leader in cloud management solutions for professionals in the fields of finance (treasury, taxation, ERP), human resources (payroll, talent management), accounting expertise, retail, and entrepreneurship.

In a constantly evolving world, our 5,000 employees help expand the realm of possibilities by supporting our 750,000 clients in realizing their projects and ambitions through useful and innovative solutions.

"Together, expanding possibilities" is the principle that guides our actions. It reflects our identity, our approach, and our motivation to serve our clients.

Thanks to this, we can assert that we work every day to shape your future, ours, and that of our clients.

For years, we have been inventing solutions that revolutionize the way our clients work, with a focus on sustainable performance.

Data Specialist – Voice of Customer Program

As a Data Specialist, you will play a crucial role in supporting our Customer Experience team by analyzing and interpreting data to drive strategic decision-making. Your primary responsibility will be to lead and maintain a comprehensive Voice of Customer program, providing actionable insights and recommendations based on data analysis. You will integrate a cross-responsibility team and collaborate closely with the multiple business teams to identify key performance indicators on customer satisfaction to uncover opportunities for improvement.

Key Responsibilities

• Collect, consolidate, and validate customer feedback from multiple sources
• Perform in-depth analysis of data to identify trends, patterns, and actionable insights.
• Analyze customer feedback to identify trends, patterns, and pain points
• Generate actionable recommendations from data findings
• Create reports and visualizations to communicate key insights to stakeholders
• Assist in designing customer feedback surveys and collection channels
• Prepare and maintain customer contact databases; ensure data quality and completeness
• Track program performance and support regular reviews
• Collaborate with cross functional teams to prioritize and address top customer priorities
• Bachelor’s degree in Data Science, Computer Science, or a related field (Master's degree preferred).
• Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with attention to detail and accuracy.
• Proficiency in creating interactive dashboards and reports using Excel and PowerBI.
• Familiar with survey tools such as Qualtrics (pref) or Survey Monkey and CRM tools such as Salesforce or MS Dynamics.
• Knowledge on Python and SQL for data extraction, manipulation and automation is highly desirable.
• Prompt engineering for extracting insights from customer feedback
• Familiar with Customer Experience fundamentals and Voice of Customer methodologies and metrics (e.g., NPS, CSAT, Churn)
• Excellent communication skills with the ability to present complex data findings in a clear and concise manner to both technical and non-technical stakeholders.
• Strong problem-solving skills and the ability to work independently or collaboratively in a fast-paced environment.
• Fluent in English and Spanish

Benefits

• Attractive and transparent remuneration from recruitment
• Hybrid work model and flexible working hours
• 22 days of vacation per year
• Health insurance
• Access to online learning platforms and internal academy
• Integration into a dynamic, enthusiastic, and constantly growing team