Customer Data Specialist - F/M/NB

Cegid Group; Braga; Hybrid; EUR 30,000 - 48,000; Full time

Job summary

Cegid Group, a European leader in cloud management solutions, seeks a Data Specialist to support the Voice of Customer program. You will analyze data, drive insights, and collaborate with multiple business teams to improve customer satisfaction.

Your role involves collecting feedback, creating reports, and designing surveys to gather meaningful inputs. Join a dynamic team focused on sustainable performance and client success.

Responsibilities

• Collect, consolidate, and validate customer feedback from multiple sources.
• Perform in-depth analysis of data to identify trends, patterns, and actionable insights.
• Analyze customer feedback to identify trends, patterns, and pain points.
• Generate actionable recommendations from data findings.
• Create reports and visualizations to communicate key insights to stakeholders.
• Assist in designing customer feedback surveys and collection channels.
• Prepare and maintain customer contact databases; ensure data quality and completeness.
• Track program performance and support regular reviews.
• Collaborate with cross functional teams to prioritize and address top customer priorities.

Job description

Cegid is a European leader in cloud management solutions for professionals in the fields of finance (treasury, taxation, ERP), human resources (payroll, talent management), accounting expertise, retail, and entrepreneurship.

In a constantly evolving world, our 5,000 employees help expand the realm of possibilities by supporting our 750,000 clients in realizing their projects and ambitions through useful and innovative solutions.

"Together, expanding possibilities" is the principle that guides our actions. It reflects our identity, our approach, and our motivation to serve our clients. Thanks to this, we can assert that we work every day to shape your future, ours, and that of our clients.

For years, we have been inventing solutions that revolutionize the way our clients work, with a focus on sustainable performance.

Data Specialist – Voice of Customer Program

Asa Data Specialist, you will play a crucial role in supporting our CustomerExperience team by analyzing and interpreting data to drive strategicdecision-making. Your primary responsibility will be to lead and maintain acomprehensive Voice of Customer program, providing actionable insights andrecommendations based on data analysis. You will integrate across-responsibility team and collaborate closely with the multiple businessteams to identify key performance indicators on customer satisfaction to uncoveropportunities for improvement.

Key Responsibilities:

• Collect, consolidate, and validate customerfeedback from multiple sources
• Perform in-depth analysis of data to identifytrends, patterns, and actionable insights.
• Analyze customer feedback to identify trends,patterns, and pain points
• Generate actionable recommendations from datafindings
• Create reports and visualizations to communicatekey insights to stakeholders
• Assist in designing customer feedback surveys andcollection channels
• Prepare and maintain customer contact databases;ensure data quality and completeness
• Track program performance and support regularreviews
• Collaborate with cross functional teams toprioritize and address top customer priorities