Customer Data Specialist - F/M/NB

Cegid; Braga; Vor Ort; EUR 30.000 - 42.000; Vollzeit

Zusammenfassung

Cegid is recruiting a Data Specialist to support the Voice of Customer program within the Customer Experience team. The role focuses on analyzing data to drive strategic decisions and delivering actionable insights.

You will integrate with multiple business teams to identify KPIs for customer satisfaction and drive improvements. Responsibilities include collecting feedback, creating reports, surveys, and data quality management, with collaboration across functions to address priorities and track

Qualifikationen

• Experience with analyzing customer feedback data.
• Ability to create clear data visualizations for stakeholders.
• Familiarity with survey design and data collection methods.

Aufgaben

• Collect, consolidate, and validate customer feedback from multiple sources.
• Perform in-depth analysis of data to identify trends, patterns, and actionable insights.
• Analyze customer feedback to identify trends, patterns, and pain points.
• Generate actionable recommendations from data findings.
• Create reports and visualizations to communicate key insights to stakeholders.
• Assist in designing customer feedback surveys and collection channels.
• Prepare and maintain customer contact databases; ensure data quality and completeness.
• Track program performance and support regular reviews.
• Collaborate with cross functional teams to prioritize and address top customer priorities.

Kenntnisse

Data analysis

Data visualization

Survey design

Jobbeschreibung

Cegid is a European leader in cloud management solutions for professionals in the fields of finance (treasury, taxation, ERP), human resources (payroll, talent management), accounting expertise, retail, and entrepreneurship.

In a constantly evolving world, our 5,000 employees help expand the realm of possibilities by supporting our 750,000 clients in realizing their projects and ambitions through useful and innovative solutions.

"Together, expanding possibilities"

For years, we have been inventing solutions that revolutionize the way our clients work, with a focus on sustainable performance.

Data Specialist – Voice of Customer Program

Asa Data Specialist, you will play a crucial role in supporting our CustomerExperience team by analyzing and interpreting data to drive strategicdecision-making. Your primary responsibility will be to lead and maintain acomprehensive Voice of Customer program, providing actionable insights andrecommendations based on data analysis. You will integrate across-responsibility team and collaborate closely with the multiple businessteams to identify key performance indicators on customer satisfaction to uncoveropportunities for improvement.

Key Responsibilities:

• Collect, consolidate, and validate customerfeedback from multiple sources
• Perform in-depth analysis of data to identifytrends, patterns, and actionable insights.
• Analyze customer feedback to identify trends,patterns, and pain points
• Generate actionable recommendations from datafindings
• Create reports and visualizations to communicatekey insights to stakeholders
• Assist in designing customer feedback surveys andcollection channels
• Prepare and maintain customer contact databases;ensure data quality and completeness
• Track program performance and support regularreviews
• Collaborate with cross functional teams toprioritize and address top customer priorities