Voice of Customer Data Analyst

Cegid for Accountants; Guimarães; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Flexible hours

22 days vacation

Health insurance

Online learning access

Dynamic team

Job summary

Cegid is seeking a Data Specialist to support the Voice of Customer program and Customer Experience team. You will analyze feedback, identify trends, and provide actionable recommendations to improve customer satisfaction.

Collaboration with cross-functional teams and proficiency in Excel/PowerBI are essential. You will contribute to designing surveys, maintaining contact databases, and producing dashboards for stakeholders.

Qualifications

• Bachelor’s degree in Data Science, Computer Science, or a related field.
• Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with attention to detail and accuracy.
• Proficiency in creating interactive dashboards and reports using Excel and PowerBI.
• Familiar with survey tools (Qualtrics or SurveyMonkey) and CRM tools (Salesforce or MS Dynamics).
• Knowledge of Python and SQL for data extraction, manipulation and automation.
• Experience with customer feedback insights and Voice of Customer methodologies (NPS, CSAT, Churn).
• Excellent communication skills to present findings to technical and non-technical stakeholders.
• Fluent in English and Spanish.

Responsibilities

• Collect, consolidate, and validate customer feedback from multiple sources.
• Analyze data to identify trends, patterns, and actionable insights.
• Generate actionable recommendations from data findings.
• Create reports and visualizations to communicate insights to stakeholders.
• Assist in designing customer feedback surveys and collection channels.
• Track program performance and support regular reviews.
• Collaborate with cross-functional teams to address top customer priorities.

Skills

Analytical skills

Communication skills

Python and SQL

Survey tools

CRM tools

Problem solving

English & Spanish

Education

Bachelor’s degree in Data Science or CS

Master’s degree preferred

Tools

Excel

PowerBI

Qualtrics

SurveyMonkey

Salesforce

MS Dynamics

Python

SQL

Job description

Cegid is seeking a Data Specialist to support the Voice of Customer program and Customer Experience team. You will analyze feedback, identify trends, and provide actionable recommendations to improve customer satisfaction.

Collaboration with cross-functional teams and proficiency in Excel/PowerBI are essential. You will contribute to designing surveys, maintaining contact databases, and producing dashboards for stakeholders.