Voice of Customer Data Specialist

Cegid; Braga; On-site; EUR 30,000 - 42,000; Full time

Job summary

Cegid is recruiting a Data Specialist to support the Voice of Customer program within the Customer Experience team. The role focuses on analyzing data to drive strategic decisions and delivering actionable insights.

You will integrate with multiple business teams to identify KPIs for customer satisfaction and drive improvements. Responsibilities include collecting feedback, creating reports, surveys, and data quality management, with collaboration across functions to address priorities and track

Qualifications

• Experience with analyzing customer feedback data.
• Ability to create clear data visualizations for stakeholders.
• Familiarity with survey design and data collection methods.

Responsibilities

• Collect, consolidate, and validate customer feedback from multiple sources.
• Perform in-depth analysis of data to identify trends, patterns, and actionable insights.
• Analyze customer feedback to identify trends, patterns, and pain points.
• Generate actionable recommendations from data findings.
• Create reports and visualizations to communicate key insights to stakeholders.
• Assist in designing customer feedback surveys and collection channels.
• Prepare and maintain customer contact databases; ensure data quality and completeness.
• Track program performance and support regular reviews.
• Collaborate with cross functional teams to prioritize and address top customer priorities.

Skills

Data analysis

Data visualization

Survey design

Job description

Cegid is recruiting a Data Specialist to support the Voice of Customer program within the Customer Experience team. The role focuses on analyzing data to drive strategic decisions and delivering actionable insights.

You will integrate with multiple business teams to identify KPIs for customer satisfaction and drive improvements. Responsibilities include collecting feedback, creating reports, surveys, and data quality management, with collaboration across functions to address priorities and track