Virtual Travel Customer Service

Elevationtravelpartners; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Job summary

A travel services company based in Lisbon is seeking a Virtual Travel Customer Service professional. In this role, you will assist clients with trip preparation and support them throughout their travel experience via email, chat, and phone communication. Ideal candidates will have a friendly communication style, some customer support experience, and a strong interest in travel. This position offers remote work flexibility, training, and ongoing team support.

Qualifications

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized individual.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly and professional communication

Customer support experience

Reliability and organization

Comfortable using online tools

Interest in travel and client satisfaction

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks