Travel Customer Service

Kim Luxe Travel; Porto; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Fully remote position with flexible hours

Training and ongoing support

Career growth opportunities

Access to travel benefits

Collaborative team culture

Job summary

A growing travel agency in Porto is seeking a Travel Customer Service professional to deliver outstanding care for clients pre-, during, and post-trip. This fully remote role involves communicating with clients, managing bookings and requests, and resolving issues. The ideal candidate will have customer service experience, a customer-first mindset, and a passion for travel. The position offers flexible hours, ongoing training, and access to travel benefits and industry discounts.

Qualifications

• Experience in customer service, ideally in travel, tourism, or hospitality.
• Ability to manage multiple requests efficiently.
• Passion for travel and customer care.

Responsibilities

• Communicate with clients via email, phone, and chat.
• Manage bookings and special travel needs.
• Provide accurate destination information.
• Proactively check in with clients.
• Resolve issues efficiently.

Skills

Strong communicator

Customer-first mindset

Tech-savvy

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress‑free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer‑first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well‑organized, reliable, and comfortable handling multiple requests at once
• Tech‑savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture