Travel Customer Service

Kim Luxe Travel; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote position with flexible hours

Training and ongoing support

Career growth opportunities

Access to travel benefits

Collaborative team culture

Resumo da oferta

A growing travel agency in Porto is seeking a Travel Customer Service professional to deliver outstanding care for clients pre-, during, and post-trip. This fully remote role involves communicating with clients, managing bookings and requests, and resolving issues. The ideal candidate will have customer service experience, a customer-first mindset, and a passion for travel. The position offers flexible hours, ongoing training, and access to travel benefits and industry discounts.

Qualificações

• Experience in customer service, ideally in travel, tourism, or hospitality.
• Ability to manage multiple requests efficiently.
• Passion for travel and customer care.

Responsabilidades

• Communicate with clients via email, phone, and chat.
• Manage bookings and special travel needs.
• Provide accurate destination information.
• Proactively check in with clients.
• Resolve issues efficiently.

Conhecimentos

Strong communicator

Customer-first mindset

Tech-savvy

Descrição da oferta de emprego

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress‑free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer‑first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well‑organized, reliable, and comfortable handling multiple requests at once
• Tech‑savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture