Travel Customer Service

Kim Luxe Travel; Ericeira; Remote; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Training and ongoing support

Career growth opportunities

Access to travel benefits

Exclusive industry discounts

Supportive team culture

Job summary

A travel agency is seeking a Travel Customer Service professional to support clients throughout their travel journey. This fully remote position focuses on delivering exceptional customer care, managing travel inquiries, and resolving issues efficiently. The ideal candidate has customer service experience, a passion for travel, and strong communication skills. This role offers flexible hours, training, and opportunities for career growth while enjoying travel benefits and discounts.

Qualifications

• Experience in customer service, preferably in travel, tourism, or hospitality.
• Ability to handle multiple requests efficiently.
• Passion for travel and helping clients.
• Comfort with new systems and travel tools.

Responsibilities

• Communicate with clients via email, phone, and messaging.
• Manage booking updates, cancellations, and special requirements.
• Proactively check in with clients to address concerns.
• Proactively check in with clients to confirm details and address concerns.
• Resolve issues efficiently while maintaining a positive and supportive approach.

Skills

Strong communication

Customer-first mindset

Tech-savvy

Tech-savvy

Travel knowledge

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress‑free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer‑first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well‑organized, reliable, and comfortable handling multiple requests at once
• Tech‑savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture