Travel Customer Service

Kim Luxe Travel; Faro; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote position with flexible hours

Training and ongoing support

Career growth opportunities

Access to travel benefits

Collaborative team culture

Resumo da oferta

A growing travel agency in Portugal is seeking a Travel Customer Service professional. You will support clients before, during, and after their trips, ensuring outstanding customer care. The ideal candidate has experience in customer service, is tech-savvy, and possesses strong communication skills. This position is fully remote with flexible hours, offering career growth opportunities and access to travel benefits.

Qualificações

• Strong communicator with a customer-first mindset.
• Experience in customer service, preferably in travel or hospitality.
• Well-organized and able to handle multiple requests.

Responsabilidades

• Communicate with clients to answer questions and provide assistance.
• Manage booking updates and special travel needs.
• Resolve issues efficiently while maintaining a positive approach.

Conhecimentos

Communication skills

Customer service experience

Organization

Tech-savvy

Passion for travel

Descrição da oferta de emprego

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress‑free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer‑first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well‑organized, reliable, and comfortable handling multiple requests at once
• Tech‑savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences

Perks

• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture